Site Reliability Engineer - Systems

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Site Reliability Engineer - System

Expeience: 7 to 10 Years

Summary 

We are seeking a skilled and proactive Site Reliability Engineer (SRE) to join our team. The ideal candidate will have extensive experience in Linux systems administration, understanding of database management, and a proven track record of troubleshooting complex, system-level issues. You will be responsible for ensuring the reliability, performance, and scalability of our production environments, balancing system and database stability through robust monitoring, debugging, and automation practices.

Responsibilities:

• Lead incident response and resolution: Proactively troubleshoot, debug, and resolve complex system-level incidents and outages, encompassing Linux operating systems, applications, and database technologies.
• Conduct deep-dive root cause analysis: Perform thorough post-incident analysis to identify underlying issues in production environments, implementing sustainable solutions.
• Design and implement robust monitoring: Develop, maintain, and enhance comprehensive system and database monitoring, alerting, and observability solutions (e.g., Grafana, Prometheus, PMM).
• Drive automation and efficiency: Automate Linux system administration tasks, operational runbooks, and database maintenance to improve system reliability, consistency, and operational efficiency.
• Collaborate on resilient deployments: Partner with development and engineering teams to ensure seamless, reliable, and secure software deployments and infrastructure changes.
• Architect scalable infrastructure: Contribute to the architectural design and implementation of highly scalable, resilient, and performant infrastructure solutions.
• Enhance on-call effectiveness: Participate in and continuously improve on-call rotations, developing tools and processes to reduce alert fatigue and minimize human error.
• Foster technical growth: Mentor and guide junior Site Reliability Engineers (SREs), promoting knowledge sharing and skill development within the team.

Qualifications:

• Extensive Linux Expertise: Proven experience in advanced Linux systems administration, including deep understanding of file systems, kernel tuning (Sysctl), and performance optimization.
• Advanced Troubleshooting & Debugging: Exceptional ability to debug and rapidly resolve complex, distributed system-level issues in high-pressure production environments.
• Configuration Management: Hands-on experience with industry-standard configuration management tools (e.g., SaltStack, Ansible, Puppet).
• Load Balancing & Proxying: Practical experience with load balancing technologies (e.g., Nginx, HAProxy, LVS) and their configuration for high availability.
• Containerization & Orchestration: Strong understanding and practical experience with containerization (e.g., Docker) and container orchestration platforms (e.g., Kubernetes, Mesosphere).
• Monitoring & Alerting Tooling: Proficiency in implementing, maintaining, and leveraging system and database monitoring platforms (e.g., Grafana, Prometheus, PMM) and custom scripting for alerts.
• Automation & Scripting Mastery: Highly proficient in developing automation solutions using scripting languages (e.g., Python, Shell scripting, Go) for operational tasks.
• Networking Fundamentals: Solid understanding of core networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, BGP, IPTables, IP & Routing protocols).
• Database Administration Fundamentals: Strong grasp of relational database concepts and practical experience with database administration principles.

Preferred Qualifications:

• Cloud Infrastructure Experience: Experience managing and troubleshooting private/on-premise cloud environments, with a focus on identifying and mitigating hardware-related issues and their impact.
• Relational Database Specialization: Deep practical experience with MariaDB, Percona Server, and/or MySQL, encompassing advanced database administration, performance tuning, and complex replication topologies.
• Backup & Recovery Expertise: Hands-on experience with robust backup and restore technologies, including ZFS.
• Message Queuing Systems: Familiarity with message queuing systems like RabbitMQ (RMQ).

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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