This role involves implementing and configuring ServiceNow ITOM modules like Discovery, Service Mapping, Event Management, and Cloud Management. The developer will integrate monitoring tools, design MID Servers, maintain CMDB, and troubleshoot ITOM issues. Collaboration with stakeholders and other teams is essential to deliver effective ITOM solutions. Requires 3-4 years of hands-on ServiceNow ITOM experience and proficiency in JavaScript, APIs, and scripting.

Must Have

• Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management
• Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management
• Design and maintain MID Servers and credentials for Discovery and Service Mapping
• Build and maintain CMDB with accurate and up-to-date configuration items (CIs)
• Work with stakeholders to understand business requirements and deliver ITOM solutions
• Troubleshoot and resolve ITOM-related issues
• Collaborate with development and infrastructure teams for seamless solution delivery
• 3–4 years of hands-on experience in ServiceNow ITOM
• Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships
• Experience with Event Management and integrating with third-party monitoring tools
• Good grasp of Service Mapping concepts and troubleshooting techniques
• Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation
• Familiarity with ITIL processes and best practices
• Strong problem-solving and communication skills
• Bachelor’s degree in Computer Science, Information Technology, or related field

Good to Have

• ServiceNow Certified Implementation Specialist – ITOM or Discovery
• Experience in Cloud Discovery and Cloud Management
• Exposure to ITOM Health (Health Log Analytics, AIOps)
• Experience working in Agile/Scrum environments

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Key Responsibilities:

• Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management
• Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.
• Design and maintain MID Servers and credentials for Discovery and Service Mapping.
• Build and maintain CMDB with accurate and up-to-date configuration items (CIs).
• Work with stakeholders to understand business requirements and deliver ITOM solutions.
• Troubleshoot and resolve ITOM-related issues.
• Collaborate with development and infrastructure teams for seamless solution delivery.

Required Qualifications:

3–4 years of hands-on experience in ServiceNow ITOM.

Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships.

Experience with Event Management and integrating with third-party monitoring tools.

Good grasp of Service Mapping concepts and troubleshooting techniques.

Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation.

Familiarity with ITIL processes and best practices.

Strong problem-solving and communication skills.

Preferred Skills:

• ServiceNow Certified Implementation Specialist – ITOM or Discovery.
• Experience in Cloud Discovery and Cloud Management.
• Exposure to ITOM Health (Health Log Analytics, AIOps).
• Experience working in Agile/Scrum environments.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

Additional Information

4+ years' experience in ServiceNow development.