Software Engineer, Product

1 Year ago • 4 Years + • Product Management • $150,000 PA - $300,000 PA

Job Summary

Job Description

Sierra is seeking Software Engineers to build a platform that helps businesses leverage AI for enhanced customer experiences. The engineering team is composed of approximately 40 senior engineers working in small, autonomous teams. Responsibilities include contributing to agent architecture, retrieval systems, evaluation frameworks, voice capabilities, simulation and benchmarking, content management tools, and the overall agent development lifecycle, with a focus on generative agent development. The role requires a passion for AI products, high agency, and alignment with company values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Candidates should have 4+ years of experience building production products and systems, with comfort in full-stack development.
Must have:
  • Passion for AI products
  • High-agency and motivation
  • 4+ years of production experience
  • Full-stack development comfort
  • Computer Science degree or equivalent experience
Good to have:
  • Experience with AI products
  • Sharp eye for design
  • Experience with Go and TypeScript
  • Experience with developer tooling
  • Leadership experience
Perks:
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits
  • Life Insurance and Disability Benefits
  • Retirement Plan with company match
  • Parental Leave
  • Fertility and family building benefits
  • Lunch, snacks, and coffee
  • Discretionary Benefit Stipend
  • Free alphorn lessons
  • Equity plans

Job Details

About us

  • At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

  • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

  • Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

What you’ll do

Sierra’s engineering team has ~40 mostly senior engineers, including Mihai, Julie, Arya, and Wei. We work in small, autonomous teams oriented around customer problems. Here are some examples of what you’ll work on:

  • Agent Architecture: What primitives do we need to build agents that are steerable and verifiable, but also conversational and empathetic? How do we future-proof this as LLMs evolve?

  • Retrieval: How do we ground answers in a customer’s knowledge base? How do we use retrieved context conversationally, handling cases where the answer is unclear or needs clarification from the user?

  • Evals: How do we measure an agent’s quality? How do empower our customers to improve agent quality?

  • Voice: How do we make our chat agents “just work” over the phone? How do we deliver lifelike conversations at low latency?

  • Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable? (See 𝜏-Bench)

  • Content Management: How do we create intuitive, no-code tools that allow anyone to guide and test AI agents?

  • Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non-deterministic behavior, natural language interactions, and reliance on large language models? (See Sierra’s ADLC)

  • Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self-improving systems based on real-world interactions, customer-driven feedback, and self-play?

What you'll bring

  • A passion for being on the frontier of AI products.

  • Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.

  • Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.

  • 4+ years hands-on experience building production products and systems.

  • Experience and comfort to build and ship full-stack solutions.

  • Degree in Computer Science or related field, or equivalent professional experience.

Even better...

  • Experience building AI-powered products.

  • A sharp eye for design.

  • Experience with Go and Typescript.

  • Experience building developer tooling, programming languages, or databases.

  • Leadership experience on technical projects or teams.

Our values

  • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

  • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

  • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

  • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

  • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

  • Flexible (Unlimited) Paid Time Off

  • Medical, Dental, and Vision benefits for you and your family

  • Life Insurance and Disability Benefits

  • Retirement Plan (e.g., 401K, pension) with Sierra match

  • Parental Leave

  • Fertility and family building benefits through Carrot

  • Lunch, as well as delicious snacks and coffee to keep you energized 

  • Discretionary Benefit Stipend giving people the ability to spend where it matters most

  • Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Similar Jobs

Eneba Games - Head of Performance Marketing

Eneba Games

(Remote)
4 Weeks ago
bytedance - Global E-Commerce - Partner Operations Manager

bytedance

Taguig, Metro Manila, Philippines (On-Site)
3 Weeks ago
PwC - Auditor Externo | Sênior Associate 2 [tag02]

PwC

Curitiba, State Of Paraná, Brazil (On-Site)
10 Months ago
PwC - Manager/ Senior Manager Financial Services - Technology Strategy & Transformation

PwC

Zürich, Zurich, Switzerland (On-Site)
10 Months ago
PwC - IFS - Senior Manager - Business Development

PwC

Jakarta, Jakarta, Indonesia (On-Site)
10 Months ago
DevRev - Senior Product Marketing Manager

DevRev

London, England, United Kingdom (On-Site)
1 Month ago
Thatch.ai  - Software Engineer: Product

Thatch.ai

San Francisco, California, United States (Remote)
4 Months ago
Sportskeeda - NFL Writer/Producer

Sportskeeda

(Remote)
1 Month ago
Rolls-Royce - Product Security Engineer

Rolls-Royce

Indianapolis, Indiana, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Glean - Partner Manager, Japan

Glean

Japan (Remote)
2 Months ago
Netflix - Manager, Broadcast Engineering

Netflix

Los Angeles, California, United States (On-Site)
4 Months ago
PwC - DCA Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
Zscaler - Director, Software Engineering (Dev/Internal Security/IAM)

Zscaler

Bengaluru, Karnataka, India (On-Site)
3 Months ago
NBC Universal - Regional Manager, Production Operations

NBC Universal

Albuquerque, New Mexico, United States (On-Site)
1 Month ago
Intel  - Global Channel Sales Manager

Intel

United States (Remote)
1 Month ago
Barracuda - Director, Managed Services

Barracuda

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Activate Games - Store Leader (Store Manager)

Activate Games

Altamonte Springs, Florida, United States (On-Site)
3 Weeks ago
Lambda - Storage Protocols Engineering Manager

Lambda

San Francisco, California, United States (Hybrid)
2 Weeks ago
Playtika - Youda - R&D Group Manager

Playtika

Netherlands (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Propel - Staff Software Engineer (UX/Frontend)

Propel

New York, United States (Remote)
1 Month ago
Zinnia - Performance Marketing Specialist - SEM & Emerging Channels

Zinnia

Atlanta, Georgia, United States (Remote)
2 Months ago
Feld Entertainment - Business Systems Administrator

Feld Entertainment

Ellenton, Florida, United States (On-Site)
9 Months ago
Marsh McLennan - Lead Solution Architect for Innovation & Services

Marsh McLennan

Charlotte, North Carolina, United States (Hybrid)
1 Month ago
WebFX - Junior Talent Acquisition Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
4 Months ago
Sully.ai - Senior Technical Support Engineer

Sully.ai

Santa Clara, California, United States (Remote)
1 Month ago
Pluralsight - Director of AI/ML Engineering

Pluralsight

United States (Remote)
1 Month ago
Zscaler - Senior Atlassian Support Engineer

Zscaler

Bellevue, Washington, United States (On-Site)
1 Month ago
Penn Interactive - Senior Machine Learning Engineer, Platform

Penn Interactive

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
CRB workforce  - IT Pre-Sales Engineer

CRB workforce

Denver, Colorado, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Rippling - Engineering Manager - Employment Products

Rippling

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Pinterest - Sr Manager, Qualitative Product Research, Shopping and Search

Pinterest

San Francisco, California, United States (Remote)
2 Weeks ago
Social Discovery Group - Head of Product of Premium products

Social Discovery Group

Vietnam (Remote)
9 Months ago
Rocket Science - Producer (Technical Account Manager)

Rocket Science

Cardiff, Wales, United Kingdom (Hybrid)
4 Months ago
SSC Technologies - Senior Product Manager

SSC Technologies

San Francisco, California, United States (Hybrid)
3 Weeks ago
Sully.ai - Senior Product Manager

Sully.ai

North Carolina, United States (On-Site)
4 Weeks ago
SEGA - Cinematics Producer

SEGA

Horsham, England, United Kingdom (Hybrid)
1 Month ago
Embark Studios - Product Manager - Games

Embark Studios

Stockholm, Stockholm County, Sweden (On-Site)
9 Months ago
bytedance - Product Manager - Legal - Information Systems - San Jose

bytedance

San Jose, California, United States (On-Site)
8 Months ago
Wind River - Senior Product Manager, Enterprise Linux

Wind River

Walnut Creek, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Amsterdam, North Holland, Netherlands (Remote)

San Francisco, California, United States (On-Site)

London, England, United Kingdom (On-Site)

Madrid, Community Of Madrid, Spain (Remote)

London, England, United Kingdom (On-Site)

Paris, Île-de-France, France (Hybrid)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Sierra

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug