Solution Engineer Support Specialist - [Hiring for people with disabilities]

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

※This recruitment is for individuals with a disability registration card.

About our team:

Solution Engineers (SEs), often known as Sales Engineers, partner with Account Executives (AEs) to propose optimal, technically-sound solutions that resolve complex customer business challenges. SEs are expected to build long-term customer trust and drive impact based on a strong blend of technical expertise and sales acumen.

Our team gains a deep understanding of client business challenges, then creates and executes customized demonstrations to help clients visualize the proposed solutions. We work closely with Sales to develop account plans and proposals, and deliver presentations at seminars and events. We provide robust support for our clients' success through a wide array of activities.

Furthermore, we leverage the deep industry knowledge and proposal know-how cultivated daily to create industry-specific solution maps, demo environments, proposal templates, and Sales Plays (systematic sales scenarios for specific products/services).

About the Role:

The Solution Engineer Support Specialist will be an integral part of the Solutions team, ensuring our Solution Engineers (SEs) can focus on effective sales activities. You will be responsible for creating high-quality Salesforce product demos and demo videos, assisting in the development of proposal materials, and ultimately helping the team propose optimal customer solutions.

While this position does not involve direct sales proposals to customers, you will provide critical support to the technical sales team. Your technical knowledge and skills will be essential as you collaborate with internal stakeholders, including Solution Engineers (SEs) and Account Executives (AEs).

Key Responsibilities:

You will be primarily responsible for, but not limited to, the following core tasks:

Demo Environment Support

• Assist in creating demonstration environments for events and customer proposals.
• Configure the Salesforce environment based on the specific content proposed by the SE.
• Perform data updates and functional maintenance for the shared Salesforce demo environments.

(Note: You will be required to complete necessary training to become proficient in Salesforce products after joining the company.)

Demo Video Production

• Record demos according to scripts provided by the SEs.
• Edit the recorded video (removing unnecessary segments, adjusting timing) to ensure clarity and professional presentation.
• Add narration to the processed videos, utilizing AI voice narration software.

General Support

• Create or make simple revisions to external-facing slides and presentations as requested by the SE team.
• Provide administrative support for daily operations, including organizing information essential for team management and reporting.

Required qualifications:

• Experience: Minimum of 2 years of professional work experience.
• Technical Proficiency: Practical experience utilizing Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Communication: Proficiency with basic business communication tools (email, calendar, chat).
• Documentation: Experience creating formal business documents (e.g., external correspondence, meeting minutes, reports).
• Language Skills: Korean (Native Level); English (Ability to read and write English documents and materials), leveraging translation tools as needed.
• Problem-Solving: Strong independent research skills (utilizing internal social platforms or external search) and the ability to ask precise, informed questions to colleagues.
• Adaptability: Basic computer and IT literacy, including comfort using new business applications.
• Learning Orientation: A strong sense of inquiry and the ability to actively learn new technologies, products, and skills to drive professional growth.

Preferred qualifications:

• Industry Experience: Previous professional experience within the IT industry (e.g., consulting firm, system integrator, independent software vendor).
• Product Knowledge: Hands-on experience using Salesforce products (e.g., Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, etc.).
• Video Tools: Experience with various application software for video production, editing, and voice narration, such as:
• Screen recording: QuickTime Player, etc.
• Video editing and processing: Camtasia, etc.
• Voice synthesis/narration: VOICEPEAK, etc.
• Communication Tools: Experience using team communication tools such as Slack.

Working conditions:

• This role offers a flexible work arrangement, allowing you to work remotely or from our office.
• You must be able to work independently and proactively while maintaining strong cooperation with team members in a remote setting. Information exchange will primarily occur through Slack and Google Meet web conferences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.