Specialist - Insurance Operations

We are seeking a talented individual to join our Insurance Operations team. This is a hybrid role that has a requirement of working at least three days a week in the office.

An opportunity to learn and understand Insurance Broking. In-depth training & support to ensure smooth transition in the team. Learn about new system and process. Enhance your skills via various development programs offered in-house. All benefits as per the location HR policy will be applicable

We will count on you to:

Process Management:

• Manages own queue of work to ensure timely delivery on all cases as per SLA
• Understands process steps and guidance and processes case as per process guidelines and checklist
• Escalates delays and queries appropriately after due investigation
• Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
• Ensures quality of data provided by taking end – to end responsibility of process delivery
• Participates in UAT testing of system changes to ensure accuracy and consistency of results
• Ensures regular reporting of performance on SKELTA/Camunda/JIRA and Workflow

Risk & Compliance:

• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adheres to data and information security guidelines ensuring zero DLP
• Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc

What you need to have:

• Contributes to team-based approach in managing customer and stakeholder needs or completing projects.
• Demonstrates organizational values as it pertains to specific role requirements.
• Conveys ideas / information between knowledgeable audience members
• Ability to prioritize and handle multiple tasks during peak volume periods
• Conveys ideas / information between knowledgeable audience members
• Gathers knowledge through on-the-job training
• Graduate with 3-6 years of experience in the insurance broking domain
• Should be okay with 6.30am – 3.30pm

What makes you stand out?

• Adaptable communicator
• Ability to work in teams
• Understanding of MS Office

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.