Specialist - Insurance Operations
Job Summary
Job Description
We are seeking a talented individual to join our Insurance Operations team. This is a hybrid role that has a requirement of working at least three days a week in the office. This opportunity offers in-depth training and support for a smooth transition, allowing you to learn about new systems and processes within Insurance Broking. You will enhance your skills through various in-house development programs and receive all benefits as per the location HR policy.
Must have:
- Manage own work queue for timely delivery as per SLA.
- Process cases according to guidelines and checklists.
- Escalate delays and queries after investigation.
- Identify information gaps for process completeness.
- Ensure data quality by taking end-to-end responsibility.
- Participate in UAT testing for system accuracy.
- Ensure regular performance reporting on SKELTA/Camunda/JIRA and Workflow.
- Adhere to organizational policies and SOPs.
- Highlight operational risks and escalate to authorities.
- Adhere to data and information security guidelines (zero DLP).
- Be aware of and adhere to regional regulations (data management, financial crime, GDPR).
- Graduate with 3-6 years of experience in insurance broking.
- Ability to work 6:30 AM – 3:30 PM shift.
Good to have:
- Adaptable communicator
- Ability to work in teams
- Understanding of MS Office
Perks:
- Professional development opportunities
- In-depth training and support
- Learning new systems and processes
- Vibrant and inclusive culture
- Opportunity to work with talented colleagues
- Range of career opportunities
- Comprehensive benefits and rewards
5 skills required
Job Details
We are seeking a talented individual to join our Insurance Operations team. This is a hybrid role that has a requirement of working at least three days a week in the office.
An opportunity to learn and understand Insurance Broking. In-depth training & support to ensure smooth transition in the team. Learn about new system and process. Enhance your skills via various development programs offered in-house. All benefits as per the location HR policy will be applicable
We will count on you to:
Process Management:
- Manages own queue of work to ensure timely delivery on all cases as per SLA
- Understands process steps and guidance and processes case as per process guidelines and checklist
- Escalates delays and queries appropriately after due investigation
- Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
- Ensures quality of data provided by taking end – to end responsibility of process delivery
- Participates in UAT testing of system changes to ensure accuracy and consistency of results
- Ensures regular reporting of performance on SKELTA/Camunda/JIRA and Workflow
Risk & Compliance:
- Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
- Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action
- Adheres to data and information security guidelines ensuring zero DLP
- Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc
What you need to have:
- Contributes to team-based approach in managing customer and stakeholder needs or completing projects.
- Demonstrates organizational values as it pertains to specific role requirements.
- Conveys ideas / information between knowledgeable audience members
- Ability to prioritize and handle multiple tasks during peak volume periods
- Conveys ideas / information between knowledgeable audience members
- Gathers knowledge through on-the-job training
- Graduate with 3-6 years of experience in the insurance broking domain
- Should be okay with 6.30am – 3.30pm
What makes you stand out?
- Adaptable communicator
- Ability to work in teams
- Understanding of MS Office
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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About The Company
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
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