Specialist, Legal Response Team
OKX
Job Summary
OKX is a leading digital asset trading platform utilizing blockchain technology, serving millions of users globally. As a Specialist on the Legal Response Team, you will respond to inquiries from international legal authorities, law firms, and relevant parties with a high level of technical knowledge and professionalism within specified timeframes. This involves liaising with internal departments like compliance and risk, maintaining knowledge of company products, and building relationships with external stakeholders. You will also escalate unresolved issues, support team enhancements, and manage or participate in projects. The role requires a degree in law, compliance, or a related field, proficiency in English and at least one other EU language, and experience in a legal or customer service role.
Must Have
- Degree in law/compliance or related field
- Proficiency in English and one EU language
- Experience in a legal or customer service role
- Excellent communication and writing skills
- Ability to work independently and in a team
- Comfortable in a fast-paced environment
- Strong people skills and ability to stay calm
- Solutions-oriented mindset
- Excellent time management and multi-tasking skills
- Quick learner and acts on feedback
- Willingness to work rotational shifts
Good to Have
- Working knowledge of CRM tools
- Familiarity with crypto/fintech/blockchain tracing
- Experience with global teams
Perks & Benefits
- Competitive remuneration package
- Monthly team building
- Growth and promotion opportunities
- Skill development, mentoring, and training
- Employee engagement, recognition, and appreciation program
- Multinational working environment
Job Description
Who We Are
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
About this job:
You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant parties within a stipulated time-frame.
What You’ll Be Doing:
- Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
- Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
- Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
- Support the enhancement of our team function.
- Manage or participate in specific projects which may arise from time to time.
What We Look For In You:
- A degree in law / compliance / a related field which demonstrates critical thinking.
- Proficiency in English plus at least one additional EU language (spoken and written).
- Experience in a legal related role or customer service.
- Excellent communication and writing skills, and is detailed-oriented.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
- Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
- Solutions mindset: passionate to find the right solution and resolve the issue.
- Excellent time management: ability to multi-task to solve issues while managing time.
- Quick learner: ability to ramp up quickly and act on feedback constructively.
- Willingly to work on a rotational shift.
Nice to Haves:
- Working knowledge of CRM tools.
- Familiar with crypto/finance-technology industry/blockchain tracing.
- Experience working with teams across global offices and time zones.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Monthly Team Building
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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