Sr. Business Operations Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and role:

Global Consumer Insights (GCI) is part of eBay’s Growth Organization. Our role is to ignite growth by bringing the voice of the consumer to the forefront of eBay’s thinking and decision making.

We’re looking for a Senior Business Operations Manager to help shape the operational rhythm and strategic direction of GCI. Reporting to the Head of Strategic Programs, Operations & Communications, this role is a key integrator — partnering with the VP and leadership team to drive alignment, clarity, and momentum across top priorities.

This is a hands-on, highly collaborative role that blends strategic planning, operational execution, and internal communications. You’ll lead cross-functional initiatives, optimize team workflows, champion the adoption of AI-powered tools, and help launch programs that deepen customer connection and organizational impact.

The ideal candidate brings strong experience in operations, planning, and communications — thrives in complexity, moves quickly from insight to action, and is energized by putting the customer at the center of everything we do!

What you will accomplish:

Business Operations

• Drive operational excellence by designing and leading the strategy and cadence of biweekly operations reviews — fostering transparency, removing roadblocks, and accelerating GCI’s impact on eBay’s most critical priorities.
• Lead the development and ongoing management of the GCI Scorecard, enabling leadership to track business impact, employee engagement, and organizational effectiveness through clear, data-driven KPIs.
• Curate and execute high-impact leadership offsites that align cross-functional priorities, strengthen team cohesion, and create space for strategic thinking, reflection, and innovation.

Internal Team Collaboration

• Champion project visibility and accountability by leading the adoption and optimization of Monday.com, empowering GCIers to manage progress, priorities, and capacity with clarity.
• Guide the seamless integration of Google Workspace tools to enhance collaboration, streamline workflows, and retire legacy systems, improving efficiency and knowledge sharing across GCI.
• Partner with the team lead to implement a smart, scalable vendor management strategy that optimizes efficiency, ensures compliance, and delivers strategic value.

Communications

• Lead the development of engaging, purpose-driven content for GCI All Hands meetings that celebrate wins, clarify strategy, and foster a strong sense of connection and alignment across the organization.
• Coordinate GCI’s Freshly Brewed biweekly insights' series — delivering timely, relevant consumer insights to cross-functional teams to drive smarter decisions and deeper collaboration.
• Coordinate the strategy and execution of GCI’s internal communications, including the Spotlight newsletter, Slack updates, consumer-related AI tool communications, and other innovative formats that keep the team informed, inspired, and aligned.

What you will bring:

• Bachelor’s or Master’s degree in Business, Communications, or a related field
• Proven operational or strategic planning experience preferably within the software industry
• Training and/or experience in agile methodologies, organizational strategy, and operations management
• Strong organizational and analytical skills, with the ability to translate insights into actionable plans quickly
• Executive presence with excellent communication skills, both written and verbal
• Collaborative mindset with the ability to influence and drive alignment across diverse teams
• Comfortable navigating complex decision-making environments with multiple stakeholders