Sr. Credit Operations Analyst

1 Month ago • 4-8 Years • Finance • Operations

Job Summary

Job Description

The Senior Credit Operations Analyst will support the EMEA Financial Services team, managing and optimizing lease and loan product applications. Responsibilities include monitoring application statuses, collaborating with sales and delivery teams on document collection, tracking finance partner performance, creating operational reports, identifying process bottlenecks, proposing data-driven solutions, and collaborating with internal and external teams to address application delays. The role also involves working with product and engineering teams to enhance system integrations and improve automation and customer experience. This requires strong analytical skills, experience in process improvement and system automation, and excellent communication skills in English and German.
Must have:
  • Credit operations experience
  • Process improvement expertise
  • System automation knowledge
  • Strong analytical skills
  • English and German fluency
  • Data analysis proficiency
Good to have:
  • Experience with reporting tools (Excel, Power BI, SQL)
  • Additional languages

Job Details

What to Expect

We are seeking a highly motivated Sr. Credit Operations Analyst to join our EMEA Financial Services team to support finance partner and Captive credit operations across EMEA. 

You will be responsible for monitoring, managing, and optimizing lease and loan products applications. You will play a crucial role in ensuring the smooth processing of financial products applications and driving process improvements to enhance operational efficiency. You will lead business process analysis, system requirement documentation, internal/external stakeholder alignment, and execution planning. The ideal candidate requires a dedicated team player who is familiar with business operations and possesses strong analytical skills with acute attention to detail.  

What You’ll Do
  • Monitor and manage lease and loan product applications across EMEA 
  • Collaborate with Sales and Delivery teams on collecting customers’ stipulations documents required for Captive credit underwriting
  • Track application statuses, approval, and rejections, monitor finance partners performance (approval rates, processing timelines, inputs/output ratios, etc.) 
  • Create and maintain operational reports to provide visibility and insights on application submission and processing metrics to senior management
  • Identify process bottlenecks, analyze operational metrics, propose data-driven solutions to improve speed and accuracy
  • Collaborate with internal Sales, Delivery, Financial Services, and IT teams and finance partners on tracking and addressing application process delays and issues
  • Work with Product and Engineering teams and finance partners to build, launch, and enhance system integrations and improve automation and customer experience 
What You’ll Bring
  • A degree or equivalent in experience and/or a proven track record in credit operations, financial services or operations management
  • Experience in process improvement, system automation, and reporting tools (e.g., Excel, Power BI, SQL)
  • Strong quantitative, analytical, and problem-solving skills
  • Experience operating autonomously and forming strong working relationships across multiple multi-disciplinary teams
  • Excellent communication skills, with business level fluency in both English and German. Other languages are a plus
  • Self-starter who can handle multiple projects with competing priorities with minimal direction
  • Proficiency in data analytics is preferred

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