Sr. Manager, Enterprise Learning

Job Category

Employee Success

Role Overview:

The role demands a strategic leader who will be responsible for designing, building, and scaling a world-class coaching portfolio. This individual will be a visionary who understands the power of executive, individual, and team coaching to drive employee performance, engagement, and retention. They will be a hands-on leader who can build a team, develop a comprehensive strategy, and execute with excellence. In addition to designing and scaling programs, this role plays a pivotal part in mentoring others, role modeling Salesforce-on-Salesforce practices, and delivering key milestone programs at moments that matter for our leaders.

This role will be a key player in Enterprise Learning and will partner closely with leaders across the organization, particularly Leadership Development, Executive Development, ES Business Partners, Enablement and with external vendors.

Key Responsibilities:

Strategy & Vision:

• Develop and articulate a compelling vision for coaching, aligning it with the company's strategic goals and core values.
• Design a comprehensive coaching strategy that addresses the needs of various employee populations, from new hires to senior leaders.
• Continue to build out the COE as a central hub for coaching expertise, best practices, and resources across the organization.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and business impact of coaching initiatives in partnership with Enterprise Learning Portfolio Strategy and People Analytics.

Future of Coaching & Technology:

• Serve as a thought leader on the evolution of coaching, staying abreast of industry trends and the latest research.
• Drive the strategic integration of innovative technologies, including artificial intelligence (AI) and digital coaching platforms, to complement and scale human-to-human coaching efforts in collaboration with ES Product Management and Digital Enterprise Technology teams.
• Lead continued feature development and review of Coaching App user experience in partnership with go-to-market planning tools team.
• Evaluate and implement coaching tools for automation, providing data-driven insights, and offering personalized, on-demand support, freeing up human coaches to focus on complex, high-value interactions.
• Champion a future-forward approach that leverages AI to democratize coaching, making it more accessible and effective for a wider audience while upholding the ethical standards and human connection fundamental to coaching.

Program Development & Management:

• Build, launch, and manage a portfolio of coaching programs, including executive coaching, leadership development coaching, performance coaching, and team coaching.
• Curate and develop a comprehensive curriculum and methodology for internal coaches and managers who coach their teams.
• Oversee the selection, training, and certification of a network of internal and external coaches.
• Lead the learning program design, review and promotion for open programs such as the Coaching Habit and Maximizing Your Energy.
• Ensure all coaching programs are inclusive, equitable, and accessible to a diverse workforce.
• Manage the resourcing of Team Development requests as part of the High Impact Teaming (HIT) program.
• Manage the 360 Feedback program to ensure Coaching participants are able to receive in-depth insights from peers and leaders

Stakeholder Collaboration & Influence:

• Partner with senior leadership to champion a coaching culture and secure buy-in and resources for COE initiatives.
• Collaborate with Enablement teams to embed coaching skills and resources into manager training and development programs.
• Work with Employee Success partners to integrate coaching into performance management and talent development processes.
• Act as a trusted advisor to leaders on all things related to coaching and talent development.

Community/COE Leadership:

• Build, mentor, and lead a high-performing community of globally distributed coaching professionals.
• Onboard, welcome & enable new professional Internal Coaches & Coaching Champions.
• Foster a culture of continuous learning, innovation & psychological safety in the COE.
• Manage the COE budget, strategic vendor relationships, and technology stack (e.g., coaching platforms, scheduling tools).
• Champion Salesforce-on-Salesforce practices by using our own platforms, tools, and analytics to drive learning, program delivery, and performance insights.
• Partner with cross-functional teams to identify and showcase ‘customer zero’ use cases, demonstrating how we leverage our own technology to scale leadership development.

Learning Program Facilitation:

• Where needed - lean in to help support and facilitation our in-person Learning programs

Qualifications:

• 10+ years of experience in organizational development/Coaching, talent management, or a related field, with at least 5 years focused on building and leading relevant programs at scale.
• Proven experience in a leadership role, preferably building a COE or a similar strategic function from the ground up within a large, complex organization.
• Deep expertise in various coaching methodologies, models, and best practices.
• Strong understanding of the current and future landscape of coaching, including the role of AI and other technologies.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.
• Experience leading and managing a team, with a focus on talent development and performance.
• ICF (International Coaching Federation) or similar coaching certification is highly preferred. Deep coaching experience is equally desirable.
• Experience in the technology industry, particularly with a strong understanding of the impact of coaching on development within this space, is a significant plus.

Unleash Your Potential

When you join, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

An equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. We offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.