Sr Tech Operations Engineer

We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment. As a Senior Tech Ops Engineer, you will monitor customer-facing environments, remediate system and application issues, and escalate incidents. You will also coach team members, collaborate on recovery procedures, and identify areas for continual service improvement.

Must Have

• Proven experience in a technical support or troubleshooting-focused role
• Linux proficiency
• Hands-on experience with monitoring and Incident Management tools and scheduling systems

Good to Have

• Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual
• Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent)
• Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable

Perks & Benefits

• Bonus Programme
• Equity Programme
• Employee Stock Purchase Plan (ESPP)
• Private Medical and Dental coverage
• Mental Health Benefit Programme
• Group Pension Plan
• Income Protection
• Life Assurance
• Cycle To Work
• EV Car Benefit Scheme
• Gym Membership
• Family Leave
• Education Assistance – MBA/Advanced Degree/Bachelor Degree
• Ongoing Employee Development Training/Certification
• Hybrid Working

Senior Tech Ops Engineer (Tue - Sat + shift allowance)

We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations.

This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.

Please note the shift pattern for this role is 7am - 4pm, Tuesday - Saturday with additional shift allowance.

As a Senior Tech Ops Engineer, you will:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.
• Remediate system and application issues in these environments.
• Escalate in a timely and efficient manner to appropriate next level of support following department guidelines
• Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external)

Principal Accountabilities:

• Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.
• Collaborate with support staff to enhance recovery procedures.
• Utilize incident management reports to detect trends or anomalies.
• Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.
• Learn, and share knowledge of, multiple application flows and general functionality by application.
• Participate in major incident management process.
• Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.
• Identify areas for continual service improvement.

The ideal candidate will bring:

• Proven experience in a technical support or troubleshooting-focused role.
• Linux proficiency.
• Hands-on experience with monitoring and Incident Management tools and scheduling systems.

Other qualities we are interested in:

Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.

Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.

Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).

Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.

Company Benefits:

• Bonus Programme
• Equity Programme
• Employee Stock Purchase Plan (ESPP)
• Private Medical and Dental coverage
• Mental Health Benefit Programme
• Group Pension Plan
• Income Protection
• Life Assurance
• Cycle To Work
• EV Car Benefit Scheme
• Gym Membership
• Family Leave
• Education Assistance – MBA/Advanced Degree/Bachelor Degree
• Ongoing Employee Development Training/Certification
• Hybrid Working

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#LI-Hybrid

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