Job Description

1. Process Design and Automation Efficiency Improvement: Lead the design of employee full lifecycle processes (onboarding/regularization/transfer/resignation), reduce repetitive operations through process tools, and streamline process compliance to mitigate employment risks. Compile the "SSC Standardized Operation Manual" and risk control checklist.

2. Service Experience Optimization and Operation: Coordinate online (employee self-service platform/smart customer service) + offline (service desk) service systems; collect employee feedback, continuously optimize service experience, and promote improvement in employee service satisfaction.

3. Data-Driven and System Collaboration: Establish core operational indicators (e.g., process handling timeliness), identify efficiency bottlenecks through data analysis, and propose process optimization solutions; collaborate with HRIS to advance HR system upgrades, lead user requirement surveys and functional testing, ensuring processes and systems adapt to the needs of a rapidly developing company.

4. Project Support and Change Implementation: Deeply participate in various special scenarios, such as training camps, organizational restructuring projects, independently design supporting process solutions (e.g., batch onboarding for campus recruits / permission migration for batch transfers), and ensure new processes are implemented within 3 working days; track process execution effects and regularly provide optimization suggestions.

Job Requirements

1. Core Experience Requirements: Bachelor's degree or above, 5+ years of SSC process operation experience, led at least 2 process automation projects (e.g., e-signature system implementation / smart customer service deployment), familiar with service pain points in the fast-growing gaming industry.

2. Professional Skills Requirements:

1. Process and Automation: Proficient in flowchart drawing, experience in designing and implementing efficiency tools.

2. Service Design: Possess a user service perspective, experience in designing differentiated service solutions, able to convert policies into visual operation guides.

3. Systems and Data: Familiar with HR systems, proficient in data analysis tools, able to create service performance reports.

4. Project Implementation: Capable of independently driving process changes, led processes from 0 to 1 implementation.

3. Core Competencies:

1. User Thinking: Employee experience-centric, able to keenly capture service needs of different users.

2. Technical Sensitivity: Proactively follow HR technology trends, able to quickly evaluate the value of new technologies for SSC efficiency (e.g., AI application in HR scenarios).

3. Stress Resistance and Adaptability: Possess emergency response capability for sudden process failures.

4. Cross-departmental Collaboration: Good at coordinating multi-departmental resources to drive complex process transformation projects.