Strategy & Operations, Lead

Finch is building infrastructure to make justice accessible, starting with personal injury, by automating admin work and prioritizing clients. They've grown significantly, powering pre-litigation for law firms with expert operators and AI. Backed by Sequoia and Redpoint, Finch aims to rebuild legal services nationwide. This Strategy & Operations Lead role is crucial for scaling Finch's operational backbone, ensuring systems, workflows, and structures are resilient, efficient, and high-quality. The role involves shaping operational strategy, partnering with product and engineering, and coaching a team to manage increasing complexity while maintaining speed and client care.

Must Have

• Work directly with the founders and senior leaders at Finch
• Set the operational strategy and roadmap for scaling workflows, tooling, and team structures
• Design cross-functional systems that drive alignment, quality and performance
• Partner with product and engineering to shape scalable, tech-enabled workflows
• Identify and prioritize high-leverage operational improvements across departments
• Develop and coach a group of experienced operators
• 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
• Experience building zero-to-one systems or teams
• Ability to navigate ambiguity and operate with urgency
• Capability to define strategy and dive deep to execute
• Deep care about client experience and operational excellence

Perks & Benefits

• 100% coverage for health, dental, and vision
• In-office snacks, drinks, and daily team dinners
• Flexible PTO

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

This Role

• As Finch scales, our operational backbone must scale with it. This role takes a broad, cross-functional view of how work moves through the company—across firms, internal teams, and product surfaces—and ensures that our systems, workflows, and structures grow in a way that is resilient, efficient, and high-quality.
• You’ll shape the strategy for how operations evolve across the business, partnering with leaders in product, engineering, legal ops, and firm experience to design systems that can handle increasing complexity without sacrificing speed or client care.
• You’ll grow and coach a team of customer-centric and high velocity operators, with the goal of helping each member scale the ground beneath their feet. The heart of this role is systems thinking: understanding how Finch works, where it doesn’t, and building systems to help maintain quality as we continue to scale exponentially.

You Will:

• Work directly with the founders and senior leaders at Finch
• Set the operational strategy and roadmap for scaling workflows, tooling, and team structures across Case Workflow, Legal Ops Experience, and Firm Experience.
• Design cross-functional systems that drive alignment, quality and performance across teams.
• Partner with product and engineering to shape scalable, tech-enabled workflows that reduce friction as volumes grow.
• Identify and prioritize high-leverage operational improvements across departments, balancing short-term needs with long-term scalability.
• Develop and coach a group of experienced operators to scale as Finch inflects.

Your Team: Strategy & Operations

S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.

You Might Be a Fit if You:

• Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
• Have experience building zero-to-one systems or teams
• Love navigating ambiguity and operating with urgency
• Can zoom out to define strategy and dive deep to execute
• Care deeply about client experience and operational excellence

Additional benefits include:

• 100% coverage for health, dental, and vision
• In-office snacks, drinks, and daily team dinners
• Flexible PTO (we trust you to take the time you need)

At Finch Legal, we believe in practicing what we advocate.

As a firm dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.

We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.