Support Engineer
Job Description
- Responding to and troubleshooting a variety of technical issues.
- Performing daily monitoring and health checks of our applications.
- Configuring and optimizing application settings for peak performance.
- Assisting with new application installations and feature rollouts.
- Supporting software upgrades and system enhancements.
- Contributing to various project initiatives aimed at improving our platforms.
- 2+ years of technical experience in a similar support role.
- Proficiency with web services and APIs (REST, SOAP).
- Strong understanding of scripting languages such as Python, Bash, PowerShell, or JavaScript.
- Demonstrated experience with HTML/CSS and JavaScript.
- Proven ability to write clear and concise technical documentation.
- Excellent communication skills, both written and verbal.
- A keen attention to detail and a commitment to accuracy.
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
Job Description
Are you a technically savvy problem-solver with a knack for supporting complex systems? We're looking for a Support Engineer to join our dynamic Consumer Platform Support team. You'll play a crucial role in ensuring the smooth operation of our consumer-facing platform, covering everything from subscriptions and billing to customer identity and communications.
As a Level 2 and 3 application support engineer, your primary responsibilities will include:
- Responding to and troubleshooting a variety of technical issues.
- Performing daily monitoring and health checks of our applications.
- Configuring and optimizing application settings for peak performance.
- Assisting with new application installations and feature rollouts.
- Supporting software upgrades and system enhancements.
- Contributing to various project initiatives aimed at improving our platforms.
Qualifications
- 2+ years of technical experience in a similar support role.
- Proficiency with web services and APIs (REST, SOAP).
- Strong understanding of scripting languages such as Python, Bash, PowerShell, or JavaScript.
- Demonstrated experience with HTML/CSS and JavaScript.
- Proven ability to write clear and concise technical documentation.
- Excellent communication skills, both written and verbal.
- A keen attention to detail and a commitment to accuracy.
Additional Information
How we work
At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
