Support Hero - sports games

Join Concentrix as a Support Hero for sports games. You will be the first point of contact for players, assisting them with platform navigation, technical issues, deposits, transactions, and account-related queries. Your role involves quick, calm, and professional communication across chats, calls, emails, and social media, ensuring customer satisfaction and contributing to process improvement within a fast-paced, global tech company in the sports gaming world.

Must Have

• Be a trusted partner for our players
• Resolve issues quickly, calmly, and professionally
• Communicate clearly, friendly, and understandably
• Work with care – our goal is for the customer to leave satisfied
• Share ideas – we love people who want to improve processes

Good to Have

• Customer service experience - bonus superpower

Perks & Benefits

• 8-hour flexible shifts
• Competitive salary + bonuses
• Office near metro and buses
• Paid training
• Additional training through Concentrix University
• Opportunities for growth and development
• Work-life balance
• Additional health insurance
• Life insurance
• Multisport card
• Transport bonus
• Bonus for important life events
• Additional paid leave for training
• Corporate discounts
• Company events

🚀 Enter the world of gaming as a Support Hero - sports games 🎮⚽

Are you ready to enter the world of technology and entertainment, where every action you take makes an immediate difference? If sports are your passion, technical challenges energize you, and communication is your superpower – then... welcome home. 😉

👀 Who are we?

We are people + technology = ⚡ magic.

We create solutions that change the way people play, watch, and experience their favorite sports.

🎯 Who will you work with?

With one of the fastest-growing technology companies in the world of sports games.

16 markets. Own brands. Europe + Latin America. 🌍

And yes – the pace is fast. But it's cool.

🏆 What does your day look like?

Nothing too complicated – just diverse:

💬 Real-time chats

📞 Incoming calls

📧 Emails

📱 Social networks

You are the person who:

– helps players navigate the platform

– supports them with technical issues

– explains how deposits, transactions, and all important account matters work

– calms the situation when something isn't working (and restores their good mood 🦸)

✔️ Key missions (a.k.a. how you'll shine)

🔹 Be a trusted partner for our players

🔹 Resolve issues quickly, calmly, and professionally

🔹 Communicate clearly, friendly, and understandably

🔹 Work with care – our goal is for the customer to leave satisfied

🔹 Share ideas – we love people who want to improve processes

💡 What do we expect from you?

✨ Excellent Bulgarian

✨ Good level of English

✨ Interest in sports 🏀 (no need to know all players :D)

✨ Computer literacy

✨ Skills for quick thinking and good mood

✨ Team spirit

🎓 Secondary education (or more)

⭐ Customer service experience – bonus superpower

🕒 Readiness to work in shifts (24/7 schedule)

🎁 What do we offer?

💼 8-hour flexible shifts

💰 Competitive salary + bonuses

📍 Office near metro and buses

🎓 Paid training

🚀 Additional training through Concentrix University

📈 Opportunities for growth and development

💛 Work-life balance (yes, really!)

Bonuses and benefits:

🩺 Additional health insurance

🛡️ Life insurance

💪 Multisport card

🚆 Transport bonus

🎉 Bonus for important life events

📚 Additional paid leave for training

🎁 Corporate discounts

🥳 Company events

...and more goodies!

🌟 Become part of the global leader – Concentrix!

Concentrix is a global leader in technology and services that powers the companies of the future. We help some of the most famous companies improve their business with technology and integrated solutions in over 70 countries. We are recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. 🔥

👉 Do you know someone who is perfect for the role?

Recommend them to us – and get a reward when they join! 💸