Customer Representative - Website Solutions

This role involves providing exceptional customer service to users of a website platform through chat, email, and phone. Responsibilities include troubleshooting user issues, offering guidance and solutions, and training users on platform features to maximize their website potential. The role also requires close collaboration with product and development teams to resolve complex technical problems and staying updated on new features to provide accurate support. Gathering user feedback for overall user experience improvement is also key.

Must Have

• Provide exceptional customer service to users via chat, email, and phone.
• Troubleshoot user issues with the platform, offering advice and solutions.
• Train users on platform features and help them make the most of their websites.
• Work closely with product and development teams to resolve complex technical issues.
• Stay up-to-date with new program features and updates to provide accurate support.
• Collect and transmit user feedback to improve the overall user experience.
• High level of French (written and oral) and good level of English (B2).
• Experience in customer service, technical support, or a similar role.
• Strong communication skills, both oral and written.
• Comfortable with technology and have the ability to quickly learn new software and tools.
• Excellent problem-solving skills.

Good to Have

• Experience with website builders or content management systems.

Perks & Benefits

• Full-time with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Refer a Friend bonus opportunities.
• Comprehensive paid training on the company and project.
• Relocation package and guaranteed accommodation (for 12 months).
• Career development programs.

Discover the power of a game-changing career

Are you looking for the future? We are a global leader in technology and services that power the brands of the future. We help well-known brands - those you use every day - improve their business through technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture", year after year.

If you are looking to grow and be inspired, as a Customer Advisor in Lisbon, Portugal (On-site), you will be part of our team of game-changers who power the brands of the future in technology, finance, travel, fashion, healthcare, and more.

Professional and personal development

We will provide you with all the training, cutting-edge technologies, and ongoing support you will need to succeed. At Concentrix, there is real potential for career and personal growth. Indeed, nearly 80% of our executives and managers are promoted internally! That's why we offer a range of FREE learning and development programs designed to put you on the path to the type of career you've always envisioned.

What you will do in this role

As a Customer Advisor within our team, you will:

• Provide exceptional customer service to users via chat, email, and phone.
• Troubleshoot user issues with the platform, offering advice and solutions.
• Train users on platform features and help them make the most of their websites.
• Work closely with product and development teams to resolve complex technical issues.
• Stay up-to-date with new program features and updates to provide accurate support.
• Collect and transmit user feedback to improve the overall user experience.

Your qualifications

Concentrix will be a perfect fit for you if:

• You have a high level of French (written and oral) and a good level of English (B2).
• You have experience in customer service, technical support, or a similar role.
• You have strong communication skills, both oral and written.
• You are comfortable with technology and have the ability to quickly learn new software and tools.
• You have excellent problem-solving skills.
• Experience with website builders or content management systems is a plus.

If you think you don't have all the assets in hand, we still encourage you to apply. We will do our best to find you the right position, whether it's this one or another.

What are your benefits

In this role, we offer benefits that help you support a unique lifestyle:

• Full-time with indefinite contracts (negotiable based on your experience and our client's needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Refer a Friend bonus opportunities.
• Comprehensive paid training on the company and the project you will be working on.
• Relocation package and guaranteed accommodation (for 12 months).
• Career development programs.

Discover your best self!

If all this sounds like the ideal next step in your professional journey, we want to get to know you. Apply today and find out why over 440k+ game-changers worldwide call Concentrix their "employer of choice".

Concentrix is an equal opportunity employer

We are proud to be one team, one company, globally. We are committed to providing equal employment opportunities to all applicants and creating a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Job eligibility

In accordance with Portuguese law, only candidates legally authorized to work in Portugal will be considered for this position.