Job Description
Valeo is seeking a System Engineer in Tokyo to act as a key communication point between the customer and Valeo divisions. Responsibilities include enhancing customer awareness, ensuring deliverables meet requirements, performing first-level problem analysis, speeding up issue reporting, and supporting project teams with alignment of milestones and terminology. The role involves maintaining dialogue with customers and providing detailed organizational information to divisions.
Must Have:
- Maintain a permanent dialogue with staff at the customer site.
- Participate in periodic briefing meetings.
- Periodically distribute briefing notes to the counterparts (internally and the customer).
- Serve as key point of communication for the customer to ensure deliverables vs requirements.
- Characterize the problem, doing first level analysis and send it to concerned team members.
- Speed up the issue reporting process.
- React quickly when customers’ contacts become dissatisfied and send information to Valeo.
- Serve as the point of access for customer contacts seeking information or a contact at Valeo.
- Provide the Divisions with detailed information about the customer's organization and operating methods.
- Define and communicate to Customer and internally back-up Valeo contacts when not available.
- Support Divisions in case of language issue with the Customer.
- Identify Valeo products involved in the new projects, including both new and carryover components & systems.
- Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.
- Inform the customer of correct conditions of deliverables.
Perks:
- Join one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development.
- Work in a multi-cultural environment that values diversity and international collaboration.
- Opportunity for career growth with more than 100,000 colleagues in 31 countries.
- Be part of a business highly committed to limiting the environmental impact of its activities and ranked as the number one company in the automotive sector in terms of sustainable development.
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Responsibilities
- Enhance awareness of customer expectations by:
- Maintaining a permanent dialogue with staff at the customer site
- Participating in periodic briefing meetings.
- Periodically distributing briefing notes to the counterparts (internally and the customer).
- Key point of communication for the customer to ensure the deliverables vs requirements very quickly.
- Key points for the Divisions: characterize the problem, doing first level analysis and send it to concerned team members.
- Speeding-up the issue reporting process
- React quickly when customers’ contacts become dissatisfied and send information to Valeo.
- Serve as the point of access for customer contacts seeking information or a contact at Valeo.
- Provide the Divisions with detailed information about the customer's organization and operating methods.
- Define and communicate to Customer and internally back-up Valeo contacts when not available (ie.: holidays, business trip)
- Support Divisions in case of language issue with the Customer
- Identify Valeo products involved in the new projects, including both new and carryover components & systems.
- Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.
- Informing the customer of correct conditions of deliverables.
Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com
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