Systems Analyst Full

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Systems Analyst Full

Is responsible for acting in the analysis, development and maintenance of systems, meeting demands from internal and external users. Maintains close collaboration with business areas to understand their needs and propose adequate technological solutions, ensuring alignment between functional requirements and the company's technical capabilities. This professional will also be responsible for directing demands that are not directly related to development, such as operational questions or systemic problems, with the aim of solving the exposed problem or providing clear and precise information.

They must map opportunities for improvement in existing systems, identifying points of optimization, automation or innovation that can add value to operations. Have knowledge of the portfolio of available solutions (internal and market) to recommend the best alternative according to user needs.

Main Responsibilities

• Provide level 2 (L2) support for incidents and technical requests from internal users, ensuring efficient resolution and clear communication.
• Analyze, investigate and resolve production incidents, especially those identified by operations or monitoring tools.
• Improve daily operational processes, proposing continuous improvements that increase efficiency and reduce recurring failures.
• Optimize applications and improve performance, identifying technical bottlenecks and applying adjustments in code, infrastructure or configuration.
• Evaluate the effectiveness of monitoring solutions, ensuring that they are correctly implemented and aligned with the needs of applications in production.
• Diagnose technical and functional problems, using the internal knowledge base and documenting new solutions to continuously feed this repository.
• Perform root cause analysis (RCA) for critical problems, proposing corrective and preventive actions with a focus on system stability.
• Collaborate with development and infrastructure teams, acting as a bridge between technical and business areas to ensure aligned deliveries.
• Participate in system tests and validations, ensuring that new versions or corrections comply with company requirements and standards.
• Maintain updated technical documentation, including manuals, operational procedures and incident records, to ensure traceability and future support.

Requirements: Higher education complete

Category: Information Technology