Team Lead, Sales Operations

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Revenue Operations Team

The Revenue Operations team at Mixpanel partners with Commercial Leadership to help set and execute global and regional revenue strategies. We build and execute core operational processes such as business planning and reporting, facilitate key decision-making, and support ongoing business operations management - whatever is needed to make our GTM teams successful!

About the Role

As the Sales Operations Lead at Mixpanel, you will be the driving force behind the efficiency and effectiveness of our sales organization. You will optimize sales processes, manage critical sales tools, ensure data integrity, and deliver actionable insights through comprehensive reporting and analysis. Your work will directly empower our sales team to achieve their goals and contribute to Mixpanel's growth.

Responsibilities:

• Process Optimization & Documentation: Drive sales operations efficiency through process improvements, detailed documentation, and effective training materials.
• Sales Team Support & Enablement: Provide daily operational support, deliver accurate reports and strategic insights, and collaborate with enablement teams to ensure sales reps have necessary tools and training.
• Sales Tooling Management: Oversee the selection, implementation, maintenance, and troubleshooting of sales and GTM tools, ensuring seamless access and recommending new solutions for efficiency.
• Salesforce Data Governance & Quality: Maintain high data integrity in Salesforce through governance policies, regular audits, and corrective actions.
• Performance Reporting & Analysis: Develop and maintain sales performance dashboards, analyze KPIs and trends, and provide actionable insights to sales leadership for strategic decision-making.
• Territory Planning and Optimization: Support the sales team by providing data and analysis to optimize sales territory.

We're Looking for Someone Who Has

• 7+ years of experience in a Sales Operations role, ideally within a B2B SaaS environment
• Strong proficiency in Salesforce and experience managing sales technology stacks
• Demonstrated ability to identify and implement process improvements to enhance sales efficiency
• Excellent analytical skills with the ability to analyse large datasets 
• Experience in developing and maintaining sales performance dashboards and reports
• Understanding of data governance and experience maintaining high data quality
• Excellent communication and collaboration skills, with the ability to partner effectively with sales and cross-functional teams
• Detail-oriented with a focus on accuracy and problem-solving
• Experience creating sales training documentation.

Bonus Points for

• Experience using Clari 
• Experience using Big Query and SQL
• Experience in sales territory planning and optimization 

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.