Tech Cyber Security Support Specialist

1 Month ago • 1-2 Years • Cyber Security

Job Summary

Job Description

The role is for a Tech Support Analyst within the Application Security Compliance Assurance (ASCA) team, focusing on the Application Security Framework. Key responsibilities include administering and upholding Application Security Guidance and processes for security testing. This involves updating the central ASCA tracker with application data, generating metrics and reports on application portfolio status, and supporting Change and Release Management decisions. The candidate will also define workarounds for known errors, initiate process improvements, and maintain a knowledge database. The role requires supporting the Team Lead & Product Manager and ensuring high-quality workflows and processes. It also involves influencing senior IT stakeholders and business partners, and translating stakeholder needs into products and services.
Must have:
  • Experience within a Process-based framework
  • 1-2 years of hands-on experience within a Process-based framework
  • Proficient with Microsoft o365 suite
  • Specifically focused on PowerPoint, Excel, Outlook, etc.
  • Great attention to detail and problem-solving ability
  • Ability to solve issues, good at problem statement analysis and solution design thinking
  • Track record of influencing senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Capable of understanding stakeholder needs and translating this into products and services
Good to have:
  • Cyber security background / former hands-on experience with Security Compliance concepts

Job Details

Project description

Do you have experience working in a Process-based Framework? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve issues, supporting both technical and business needs?

You'll be working in the Application Security Compliance Assurance (ASCA) team in Nashville. We provide project support for the Application Security Framework. This benefits our Technology Services, specifically within Application Security Testing.
As a Tech Support analyst, you'll play an important role in administering and upholding our Application Security Guidance and processes therein to ensure Security testing for all applications in scope of the Guidance, such as:
Update the central ASCA (Application Security Compliance Assurance) tracker which includes all applications in scope. This involves refreshing base data on a periodic and ongoing basis from various source
Use the central tracker to produce metrics and reports to show application portfolio status and progress through identification and addressing of issues
Support Change and Release Management decisions based on data collected in the tracker

Responsibilities
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We're looking for a Tech Support Analyst to:

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support the Team Lead & Product Manager across several domains

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ensure workflows and processes are of the highest quality standard

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define workarounds for known errors and initiate process improvements

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maintain a knowledge database

Skills

Must have

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Your expertise

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ideally 1-2 years of hands-on experience within a Process-based framework.

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proficient with Microsoft o365 suite

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specifically focused on PowerPoint, Excel, Outlook, etc.

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great attention to detail and the ability to problem solve

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ability to solve issues, good at problem statement analysis and solution design thinking

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track record of influencing senior IT stakeholders and business partners

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confident communicator that can explain technology to non-technical audiences

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capable of understanding stakeholder needs and translating this into products and services

Nice to have

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Cyber security background / former hands-on experience with Security Compliance concepts

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Junior

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