Technical Account Manager

1 Month ago • All levels • Account Management • $100,000 PA - $110,000 PA

Job Summary

Job Description

Business Insider is seeking a Technical Account Manager to join their Programmatic Ops Advertising team. This role focuses on delivering results across PMPs, operational success, and analytics. The Technical Account Manager will be responsible for SSPs, deal management, technical troubleshooting, and programmatic analytics. Key responsibilities include daily PMP deal management, performance reporting, client and SSP partner troubleshooting, and optimizing strategies based on deal-specific KPIs. The role requires a deep understanding of the programmatic landscape, including SSPs, industry trends, monetization, and reporting. Collaboration with sales, Ad Ops, and Business Ops teams is essential. The ideal candidate possesses demonstrable knowledge of SSPs, reporting tools, deal management, and the programmatic ecosystem, with experience in Google Ad Manager, various SSPs, DoubleVerify, and Looker.
Must have:
  • Expertise in SSPs, Deal Management, Technical Troubleshooting, Programmatic Analytics
  • PMP Deal Management
  • Performance Reporting
  • Client and SSP partner troubleshooting
  • Knowledge of tech stacks and auction dynamics
  • Optimization strategy based on deal-specific KPIs
  • Data analysis using programmatic sell-side metrics
  • Experience with programmatic tech stack
  • Strong communication, problem-solving, and teamwork skills
Good to have:
  • DSPs knowledge is a plus
  • Cross-organizational collaboration
  • Hands-on keyboard experience with PMPs
  • Reporting for analysis and monetization opportunities
  • Curiosity
Perks:
  • Base salary: $100,000 - $110,000
  • Additional bonus
  • Unlimited PTO
  • 10 paid holidays
  • 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401k plan
  • Access to resources for financial planning guidance
  • Family planning services
  • Mental health support and Employee Assistance Programs (EAP)
  • Commuter benefits
  • Phone reimbursement
  • Gym membership discounts

Job Details

Business Insider is hiring a Technical Account Manager to join our Programmatic Ops Advertising team to help deliver results across PMPs, Operational success, and Analytics.

Business Insider is for people who are driven, optimistic and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful. Our team members embody and uphold Business Insider’s three core values: we are all one team, we are effective, and we strive to get better every day.

The Role & Team:

As a Technical Account Manager you will bring expertise across SSPs, Deal Management, Technical Troubleshooting, and Programmatic Analytics. These pillars will represent a large part of the daily workload and will be key to the success of the Ops team.

This role will be highly visible across the Programmatic Sales team, Ad Ops and Business Ops. There will be cross collaboration between teams on a daily basis and this role will require a deep understanding of the Programmatic landscape. You will be the subject matter expert across various SSPs, industry trends, monetization and reporting.

The Technical Account Manager reports directly to the Director of Programmatic Ops and is a member of the Programmatic Operations team. This position is based in our New York City HQ with an in-office presence of at least 3 days per week.

Key Responsibilities:

  • PMP Deal Management on a daily basis to ensure successful delivery for brands and sales. This will include, but not limited to, performance reporting, client and SSP partner troubleshooting, strong knowledge of tech stacks including auction dynamics and close collaboration with sales.
  • Have the ability to lead an optimization strategy by looking at deal-specific KPIs and present these recommendations to sales and/or the client directly, while also being able to incorporate industry/internal trends into decision making
  • Flexibility to accommodate sellers on client-facing meetings when necessary and be a go-to resource for all
  • Maintain SSP integrity across vendors to ensure we are running efficiently and at parity across all 
  • Be able to provide direction based on reporting for the Open Market and know how to look at data to tell a high-level story for a deeper yield analysis
  • Analytical mindset; demonstrated proficiency in data analysis using programmatic sell-side metrics, dimensions, and tooling

The Ideal Candidate Has:

  • Demonstrable knowledge of SSPs (DSPs a plus), reporting tools, deal management, and the programmatic ecosystem
  • Previous experience with operating a programmatic tech stack, collaborating closely across an organization (particularly sales), hands-on keyboard experience with PMPs, and reporting for the use of analysis and monetization opportunities
  • Communication is key, ability to problem solve effectively, teamwork, and curiosity are vital skills to the role
  • Experience in Google Ad Manager (reporting and operational), various SSPs, DoubleVerify (or similar reporting aggregation tools), Looker

Salary & Benefits

  • Base salary: $100,000 - $110,000 (dependent on skills, experience, and competencies)
  • Additional bonus
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401k plan
  • Access to resources for financial planning guidance, family planning services, mental health support and Employee Assistance Programs (EAP)
  • Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

Business Insider is committed to providing equal employment opportunities and, when making employment decisions, does not discriminate based on race, ethnicity, gender, gender identity or expression, sex, sexual orientation, age, nationality or national origin, religion, disability, familial status, and military or veteran status. We encourage members of traditionally underrepresented groups to apply.

Are you passionate about this opportunity, but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Business Insider.

About Business Insider: 

Business Insider is a global journalism company that covers the world of  business, tech, innovation, and beyond. With headquarters in New York and offices in San Francisco, London, Belfast, and Singapore, we reach an audience of more than 375 million with storytelling that’s fascinating, unexpected, and always helpful.

As a company, we strive to be inspiring and effective, we value Diversity, Equity, Inclusion, and Belonging. Our company motto is “get better every day,” which means we value all people. Diversity reflects the different life experiences, identities, and perspectives that make each of us unique. For more information on our DEI mission click here.

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About The Company

Axel Springer is a media and technology company. The company's mission is to empower free decisions for people around the world through independent journalism and innovative offerings. Axel Springer operates in more than 40 countries with a presence in all major digital markets and generated 3.8 billion euros in revenue in 2022. Axel Springer is the media and technology company.

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