Technical Account Manager

2 Months ago • All levels • Operations

Job Summary

Job Description

Playtech's Service Operations unit seeks a proactive Technical Account Manager (TAM) for a temporary contract. The TAM will be the primary contact between licensees and Playtech's internal teams, managing technical support and operational activities. Responsibilities include ensuring issue resolution, aligning operational procedures, identifying support optimization opportunities, and maintaining a comprehensive understanding of licensee services and integrations. The ideal candidate is an excellent communicator with strong problem-solving skills, capable of managing multiple priorities in a demanding environment. Knowledge of modern IT solutions and IT Service Management is essential.
Must have:
  • Excellent communication (written & spoken English)
  • Strong problem-solving skills
  • Prioritization & multitasking abilities
  • Organized & self-managed
  • Knowledge of modern IT solutions & IT Service Management
Perks:
  • Professional and fun team environment
  • Training and knowledge sharing
  • Personal and professional growth
  • Variety in work
  • Active lifestyle and well-being package
  • Work-life balance and flexibility
  • Fun company events

Job Details

Company Description

About Playtech                                               

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s Service Operations unit is looking for a proactive and solution-oriented Technical Account Manager to join our team on a temporary contract.

Job Description

Your influential mission. You will...

  • Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
  • Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
  • Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
  • Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
  • Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
  • Act as a licensee knowledge center within Playtech

Qualifications

Components for success. You...

  • Are an excellent communicator with proficiency in spoken and written English
  • Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
  • Excel at juggling multiple demands and prioritizing work according to defined goals
  • Are well organized and self-managed and strive continuously to improve your work efficiency
  • Have knowledge and experience with modern IT solutions and IT Services Management.

Thrive in a culture that values...

  • A professional and fun team environment, where we offer you proper training and knowledge sharing
  • Your personal and professional growth
  • Variety – no day is the same
  • An active lifestyle and provide you with a well-being package
  • Work-life balance, flexibility
  • Fun and engaging company events

Additional Information

SERVICE OPERATIONS UNIT 
The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtech’s operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees). 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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