Technical Account Manager (Edge Cloud)

6 Months ago • 3 Years +

Account Management

Job Description

ByteDance seeks a Technical Account Manager (TAM) for its Global Edge Cloud service. The TAM will be the primary technical liaison for enterprise clients, ensuring successful deployment and optimization of edge cloud solutions (CDN, Edge Security, Edge AI, Lightweight Computing). Responsibilities include customer relationship management, providing expert guidance on edge cloud infrastructure design and implementation, proactive support and issue resolution, strategic planning and consulting, training and enablement, and advocating for customer needs internally. The ideal candidate possesses 3+ years of experience in technical account management or a related field with a focus on edge cloud technologies, strong understanding of CDN architectures, video streaming, security protocols, and edge computing frameworks, and excellent communication skills.

Good To Have:

Advanced certifications in cloud technologies
Excellent problem-solving skills with a customer-first mindset
Experience with video cloud services

Must Have:

3+ years experience in TAM or related role focusing on edge cloud technologies
Strong understanding of CDN architectures, video streaming, security protocols, and edge computing
Proven track record of managing enterprise customers and ensuring high satisfaction
Expert guidance on designing, implementing and optimizing edge cloud infrastructures

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Responsibilities

The ByteDance Global Edge Cloud stands as the foremost edge cloud computing service globally, providing enterprise users with services such as Content Delivery Network, Edge Security, Edge AI, and Lightweight Computing. We are seeking a Technical Account Manager (TAM) with expertise in edge cloud technologies to serve as a trusted advisor for our strategic enterprise clients. The TAM will be the primary technical liaison, ensuring successful deployment, operation, and optimization of our edge cloud solutions in clients’ environments. This role requires deep technical knowledge, exceptional problem-solving skills, and a proactive approach to customer success. Responsibilities : - Customer Relationship Management: Develop and maintain trusted relationships with enterprise customers, acting as their primary technical point of contact for edge cloud solutions. - Technical Expertise & Advisory: Provide expert guidance on designing, implementing, and optimizing edge cloud infrastructures, including CDN, video cloud services, security protocols, and edge computing strategies. - Proactive Support & Issue Resolution: Monitor customer environments, promptly address technical issues, and proactively identify opportunities for performance optimization. - Strategic Planning and Consulting: Collaborate with customers to develop both short-term and long-term technical strategies that effectively leverage our edge cloud services. - Training & Enablement: Conduct workshops, technical demonstrations, and training sessions to empower customers with best practices and optimal use of our solutions. - Advocacy & Feedback Loop: Represent customer needs internally, providing feedback to product and engineering teams to enhance our offerings.

Qualifications

Minimum Qualifications - Experience: 3+ years in technical account management, systems engineering, or a related role, with a focus on edge cloud technologies. - Technical Proficiency: Strong understanding of CDN architectures, video streaming technologies, security protocols, and edge computing frameworks. - Customer Focus: Proven track record of managing enterprise customers or working in customer-facing technical roles, ensuring high levels of satisfaction and engagement. - Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced certifications in cloud technologies are a plus. Preferred Qualifications - Problem-Solving Skills: Demonstrated ability to analyze complex technical issues and develop effective solutions with a customer-first mindset. - Communication Skills: Excellent verbal and written communication abilities, capable of simplifying complex technical topics for diverse audiences.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ​

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