Technical Account Manager (Edge Cloud)
bytedance
Job Summary
ByteDance seeks a Technical Account Manager (TAM) for its Global Edge Cloud service. The TAM will be the primary technical liaison for enterprise clients, ensuring successful deployment and optimization of edge cloud solutions (CDN, Edge Security, Edge AI, Lightweight Computing). Responsibilities include customer relationship management, providing expert guidance on edge cloud infrastructure design and implementation, proactive support and issue resolution, strategic planning and consulting, training and enablement, and advocating for customer needs internally. The ideal candidate possesses 3+ years of experience in technical account management or a related field with a focus on edge cloud technologies, strong understanding of CDN architectures, video streaming, security protocols, and edge computing frameworks, and excellent communication skills.
Must Have
- 3+ years experience in TAM or related role focusing on edge cloud technologies
- Strong understanding of CDN architectures, video streaming, security protocols, and edge computing
- Proven track record of managing enterprise customers and ensuring high satisfaction
- Expert guidance on designing, implementing and optimizing edge cloud infrastructures
Good to Have
- Advanced certifications in cloud technologies
- Excellent problem-solving skills with a customer-first mindset
- Experience with video cloud services
Job Description
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
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