Technical Customer Success Specialist
1 Month ago • 2 Years + • ₹52,000 LPA - ₹62,000 LPA
Customer Service
Job Description
Lead the best practices and quality execution of attitudinal and behavioral digital Ad Effectiveness studies. Act as a liaison by building strong relationships with internal partners, clients and vendors. Key management responsibilities include driving the feasibility assessment, research tag implementation, and data review processes. This role involves managing 40-100 medium to large projects, troubleshooting technical issues, mentoring team members, and contributing to process improvements.
Must Have:
- Lead best practices and quality execution of digital Ad Effectiveness studies.
- Build strong relationships with internal partners, clients, and vendors.
- Drive feasibility assessment, research tag implementation, and data review processes.
- Manage 40-100 medium to large projects.
- Perform next level troubleshooting and investigation (tagging, data outages, portal issues).
- Communicate tagging timelines and study set up completeness.
- Manage end to end digital campaign delivery.
- Develop and maintain impactful day-to-day relationships with clients.
- Bachelor’s Degree OR 2+ years of professional work in advertising, market research, ad operations, or related fields.
- Minimum of 2+ years’ experience in project management or client support.
- Experience in SQL writing and understanding function is required.
- Positive work ethic and partnership skills.
About This Role:
Lead the best practices and quality execution of attitudinal and behavioral digital Ad Effectiveness studies. Act as a liaison by building strong relationships with internal partners, clients and vendors. Key management responsibilities include driving the feasibility assessment, research tag implementation, and data review processes.
What You'll Do:
- All technical account specialist responsibilities
- Manages 40-100 medium to large projects
- Manages next level troubleshooting and investigation prior to seeking assistance; to include tagging issues, data outages, portal issues, implementation issues.
- Mentors and helps with team trainings and knowledge sharing
- May use and write SQL queries to perform QA tasks or investigate tagging issues
- Contributes new ideas to improve existing processes and process automation
- Communicates tagging timelines and study set up completeness to internal teams and the client
- May mentor new or existing team members on technical capability or service expectations
- Manages end to end digital campaign delivery including tagging, campaign configuration, publisher mapping and initial internal data review.
- Develops and maintains impactful day-to-day relationships with clients, earning their trust by demonstrating deep industry knowledge and providing expert guidance
What You'll Need:
- Bachelor’s Degree OR 2+ years of professional work in the following areas: advertising, market Research, ad operations, experience at an advertising agency, publisher, ad network, DSP, research vendor.
- Minimum of 2+ years’ experience in project management or client support
- Experience in SQL writing and understanding function is required
- Positive work ethic and partnership skills
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