Technical Delivery Executive (CRM / Email Marketing Operations)

About Publicis Groupe

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.

This model, with a country led approach, is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.

It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.

Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;

Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.

We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.

We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.

We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.

We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.

What you’ll do:  

As a Technical Delivery Executive, you’ll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.  

Day-to-day, your role includes:

• Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
• Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
• Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation
• Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored
• Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction
• Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
• Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
• Performing ongoing CRM platform administration
• Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
• Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
• Supporting debugging, monitoring, and control during production, go-live and post-launch phases

We’re looking for strong, impactful work experience, which typically includes:

• A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility
• HTML & CSS basics.
• Proficient in technical HTML/CSS execution
• Proficient in managing and creating outputs from creative source to CRM-compliant assets
• Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix
• Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform
• Proficient and familiar working in a technical & digital environment
• Proficient with Microsoft business applications (Word, Excel, PowerPoint)
• Detail oriented, organized, and a multi-tasker
• Understanding or interest in event-driven services, automation and continuous delivery
• The ability to work productively as part of an Agile team
• Ability to work independently, and collaboratively in a cross-cultural and global environment

A desire to continually improve how you and your teamwork

Our employee benefits package comprises the following:

👉 Generous leave entitlements, including birthday leave, rest day and family care leave.

👉 One day Office closure for World Mental Health Day in October.

👉 Additional Company closure for all 4 major festive Celebrations

👉 Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.

👉 Life and personal accident insurance and group hospitalization and surgery.

👉 A hybrid working schedule and with Friday disconnects.

👉 Rest Relax & Recharge - office closure last week of December every year.

👉 Phone Allowance