Technical Implementation Specialist - SME

Description

Position at Dealer Spike Belize

LeadVenture is looking for a SME Implementation Specialist!

The Database Specialist provides technical assistance for Tireworks HD, Tire Power, ePower, and other ancillary TCS software products by working with internal teams and external customers to ensure customer satisfaction and a smooth software experience. Leveraging a variety of tools and strategies and including writing custom scripts to provide resolution to specific product issues and requests. The Database Specialist will also act as a technical resource to our Implementation Specialists and Technical Support Specialists, providing guidance and directions on Database functionalities and issues.

Here is more of what you’ll get to do:

• Resolves product or customer issues by determining root-cause and offer best possible resolution.
• Initiates and maintains accurate records of product issues, features, and resolutions
• Recommends techniques and best practices to Customers, Implementation Specialists, and Technical Support Specialists
• Expedites and facilitates communication between Customers, Implementation Specialists, and Technical Support Team members
• Provides and maintains accurate documentation of custom scripts, setups, and resolution procedures

You’ll thrive in this role if you have:

• Problem Solving/Analytical Skills
• Phone Skills
• Communication Proficiency (Verbal and Written)
• Good Customer Services Skills
• Quality Focus
• Product/Industry Knowledge
• Documentation Skills
• Windows Operating Systems
• PC Proficiency
• Associate’s Degree in Information Technology or related field
• At least 1–2 years Database Management experience, specifically in MS SQL, MySQL or Oracle
• SQL Scripting, T-SQL preferred
• LAN knowledge
• Helpdesk/Customer Service experience

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.

We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, and The Netherlands. Together, we are LeadVenture.

In this role, you’ll be working with our TCS brand who delivers industry leading website and software solutions to more than 20,000 automotive tire and wheel dealers.

Equal Employment Opportunity

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.