Technical Product Advisor with Polish – 100% Remote

This role involves handling customer inquiries via email and phone, supporting both individual (B2C) and business (B2B) customers. Responsibilities include addressing complaints, post-warranty repair inquiries, and technical issues, explaining electronic devices to non-technical users. The advisor must communicate professionally, focus on service quality, and accurately input data.

Must Have

• Handle customer inquiries: e-mails and phone calls
• Support individual (B2C) and business customers (B2B)
• Deal with complaints, post-warranty repairs, and technical issues
• Explain how electronic devices work to non-technical customers
• Communicate in a friendly, professional, and customer-focused manner
• Input data, write quickly and clearly
• Fluent Polish (C1/C2) – both written and spoken
• Very good English (B2/C1) – both written and spoken
• Technical understanding – interest or knowledge of how electronic devices work
• Ability to deal with challenging or disappointed customers calmly
• Team player, adaptable, and quality-focused with good IT tool skills
• Experience in customer service (individual / business customers)

Good to Have

• Interest in new technology and electronics trends

Perks & Benefits

• Work at home (100% remote from Poland) and IT devices
• Stable employment contract for full-time position
• Dedicated training
• Quick start: December 2025
• Development opportunities (Concentrix Academy for the future Team Leaders)
• Language online classes for free (Polish and English)
• An access to the unlimited courses (Concentrix University, LinkedIn Learning)
• Private medical healthcare, and life insurance
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
• Competitions with attractive awards
• Be The Best recognition program
• Work with Friends and Earn: referral campaign with financial bonuses

Description

• Handle customer inquiries: e-mails and phone calls
• Support individual (B2C) and business customers (B2B)
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
• Explain non-technical customers how electronics devices work, what is inside the device
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
• Input data, write quickly and clearly

Requirements

• Fluent Polish (C1/C2) – both written and spoken
• Very good English (B2/C1) – both written and spoken
• Technical understanding – interest or knowledge of how electronic devices work
• Ability to deal with challenging or disappointed customers in a calm way
• Team player, adaptable, and quality-focused with good IT tool skills
• Experience in customer service (individual / business customers)

Good to have

• Interest in a new technology and electronics trends

We offer

• Work at home (100% remote from Poland) and IT devices
• Stable employment contract for full-time position
• Dedicated training - we will teach you everything
• Quick start: December 2025
• Development opportunities (Concentrix Academy for the future Team Leaders)
• Language online classes for free (Polish and English)
• An access to the unlimited courses (Concentrix University, LinkedIn Learning)
• Private medical healthcare, and life insurance
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
• Competitions with attractive awards
• Be The Best recognition program to appreciate your attitudes and skills
• Work with Friends and Earn: referral campaign with financial bonuses