Technical Product Manager III - Accounts

Technical Product Managers combine deep technical knowledge and experience with product leadership capabilities to enable Riot Games to deliver key products and supporting systems to players. You will develop and execute development strategies on Riot's products and technologies while leading diverse teams to deliver creative solutions to our most difficult technical challenges.

As Technical Product Manager on the Riot Accounts team you will help pave the road for a new generation of games and entertainment experiences across the globe. Your vision and leadership will help Riot Games to launch the next wave of games and expand the existing portfolio to new game platforms (Mobile and Console), unlock game development for new types of games (2nd party developers, independent Riot Forge game studios, and Partner region developers). You will report to the production lead for Riot Metagame Systems.

Responsibilities:

• Work directly with an engineering team based out of Korea and work closely with in driving key products and dependencies across a core platform stack, as well as directly with internal game and publishing customers 
• Develop the technical product vision and development strategy for Riot Accounts, Riot Sign-On and related systems and services based on game and player needs
• Manage all essential customer and partner relationships including game teams and other internal Riot teams developing vertically integrated customer-facing capabilities (Riot Client, Riot Internal teams, Riot Player Support, etc.) 
• Manage the product team backlog, product road map, oversee improvement process, and scrum ceremonies for the team
• Manage important requirements, customer and partner communications, and ensure the product team is aligned with Riot's goals
• Review and develop Service Level Agreements and Goals with all core customers
• Partner and collaborate with the Engineering Manager and Technical Leads on Riot Accounts to align on the product and technical plan the team executes against.

Qualifications:

• Bachelor’s degree in Computer Science or a related field, or equivalent experience
• 8+ years of relevant industry experience, preferable on services / API technical product teams 
• Fluent Korean language ability, given direct engagement with teams based in Seoul, Korea 
• If based in the US, willing to offset core working hours to closer alignment with teams based in Korea (e.g. 11:00am - 8:00pm PST core working hours) 
• Able to travel internationally to Korea up to 25% of the time 
• Understand API-based products, primary components and of customer experience (developer experience)
• Excellent team leadership, ability to refine technical product vision
• Understand operational and development challenges and conflict resolution techniques
• Hands-on experience leading agile (scrum) teams
• Background in development of cloud based services, operations, or infrastructure preferably in the space of authentication, single-sign on, and OAuth 2.0 related systems and services
• Understand product management and how to navigate around constraints while finding balanced solutions

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.