Technical Service Representative

Responsibilities & Opportunities

Sika is looking for an experienced Technical Service Representative to join it's growing team in the Dallas area for our Roofing business. The Technical Service Representative is responsible for monitoring the installation of Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Specific Responsibilities:

• Training of applicators to properly and efficiently install Sika roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sika Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conducting final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sika during the installation process.
• Advising Technical Manager concerning progress, issues, problems project needs.
• Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
• Following up on leak and warranty claim calls, and complete necessary Sika repairs as needed.
• Inspection of existing Sika roofs for warranty transfers, warranty extensions, and annual inspections.

Preferred Skills

• High School Diploma, preferably Associate degree
• 2-5 years of work experience in the roofing industry
• Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
• Good written and verbal communication skills
• Ability to travel extensively within the region, some overnight travel (via car, train and plane)
• Computer literacy

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.