Technical Solution Engineer Intern

As a Technical Solutions Engineer Intern at Appier, you will assist customers with product integration and optimization, troubleshoot technical issues, and provide expert guidance. Your role involves following established guidelines for client onboarding, maintaining precise documentation, and creating technical content. You will also help evaluate and integrate generative AI tools into workflows, ensuring consistent and high-quality service delivery.

Must Have

• Follow established guidelines and SOPs to assist new clients with onboarding and go-live.
• Maintain a high degree of precision when documenting, communicating, and processing work and issues.
• Create and update technical documentation, knowledge base articles, and FAQs.
• Effectively communicate technical concepts and problems to both technical and non-technical teams.
• Assist in the evaluation and integration of generative AI tools and platforms.
• Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with teams.
• A passion for technology and a desire to learn.
• Able to utilize generative AI tools effectively.
• Commit to an internship schedule of 3-5 days (24-40 hours) per week for a minimum duration of 6 months.

Good to Have

• Familiarity with the components and structures of a URL.
• Understanding of networking, databases, and APIs.
• Familiarity with Python, JavaScript, HTML, SQL.

About Appier

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180).

Visit www.appier.com for more information.

About the role

As a Technical Solutions Engineer Intern, you will follow established guidelines and SOPs to help customers integrate and optimize our products, troubleshoot and explore technical issues, and provide expert guidance. Your main responsibility is to execute each task with precision and consistent service.

• Efficiently follow established guidelines and SOPs to assist new clients with a smooth onboarding and go-live process.
• Maintain a high degree of precision when documenting, communicating, and processing the work and issues to ensure every detail is accurately captured.
• Create and update technical documentation, knowledge base articles, and FAQs to help both customers and internal teams.
• Effectively communicate technical concepts and problems to both technical and non-technical teams.
• Assisting in the evaluation and integration of generative AI tools and platforms into existing workflow.

We are currently looking for individuals who can commit to an internship schedule of 3-5 days (24-40 hours) per week. This internship opportunity entails a minimum duration of 6 months, beginning from the present date. We advise prospective applicants to carefully assess their availability for this commitment before submitting their applications.

About you

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• Excellent written, verbal communication skills, with the ability to collaborate effectively with teams.
• A passion for technology and a desire to learn.
• Able to utilize generative AI tools effectively.

Nice to have

• Familiarity with the components and structures of a URL.
• Understanding of networking, databases, and APIs.
• Familiarity with Python, JavaScript, HTML, SQL.