Technical Support Representative
Job Description
- Bachelor’s Degree preferred.
- SAP experience preferred.
- Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
- Serve as the primary contact for Pentair Distribution and Sales Network.
- Provide day-to-day problem resolution, effectively communicating by telephone and email.
- Manage incoming email and provide timely responses within 24 hours or less.
- Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics).
- Work with internal management & personnel to expedite orders at customer’s request.
- Work closely with logistics relative to delivery instructions and expediting, assisting with booking of containers.
- Maintain a strong working relationship and interface with cross-functional departments.
- Be attentive to phone calls, ensuring sufficient coverage at all times.
- Possess excellent customer service and soft skills.
- Demonstrate strong organizational, written and verbal communication skills.
- Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
- Must be able to respond to the needs of distributors and customers in a timely manner.
- Proficient in MS Office Products.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Demonstrates integrity and ethical standards.
- Hold an Associates degree in a related field.
- Have 1-3 years of experience in claims department/customer service.
Job Description:
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.
SUMMARY: Provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
- Primary contact for Pentair Distribution and Sales Network.
- Provide day-to-day problem resolution; effectively communicating by telephone and email.
- Managing incoming email and providing timely responses within 24 hours or less.
- Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
- Work with internal management & personnel to expedite orders at customer’s request.
- Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
- Strong working relationship and interface with cross-functional departments.
- Be attentive to phone calls, ensuring sufficient coverage at all times.
- Perform other tasks and duties as assigned.
QUALIFICATIONS/ABILITIES:
- Excellent customer service and soft skills.
- Strong organizational, written and verbal communication skills.
- Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
- Must be able to respond to the needs of our distributors and customers in a timely manner.
- Proficient in MS Office Products.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Demonstrates integrity and ethical standards.
EXPERIENCE:
- Associates degree in a related field. Bachelor’s Degree preferred.
- 1-3 years of experience in claims department/customer service.
- SAP experience preferred but not required.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
