Technical Support Specialist

As an NZXT Technical Support Specialist, you will provide outstanding customer experience to PC gamers by offering expert-level, product-specific troubleshooting for NZXT consumer products. This role requires a passion for computers and technology, strong communication skills, and the ability to diagnose and resolve technical hardware and software issues. You will be a key representative of the NZXT brand, ensuring customer satisfaction and contributing to the best customer experience in the PC industry.

Must Have

• Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.)
• Deliver outstanding service and support to end-users using CRM platform
• Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms
• Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction
• Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry
• Exceptional communication skills, both written and verbal
• Possess strong problem solving and troubleshooting skills
• Knowledgeable in computer hardware and software

Perks & Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Paid time off
• Equity as part of compensation package

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.

JOB SUMMARY

As an NZXT Technical Support Specialist, you’ll have the opportunity to make a difference in the lives of our fellow PC gamers and represent NZXT as a brand. Our team is made for those who take pride in helping others. We are looking for a talented Technical Support Specialist who has a passion for computers and technology to join our team. You will provide a great customer experience by using excellent in-depth knowledge of company products as well as by communicating effectively with team members within the Customer Service Department.

Here, you’ll join us on a mission to deliver the best Customer Experience in the PC industry. The ideal candidate is detail-oriented with strong communication skills, both written and verbal. The candidate should have a passion for both hardware and software, the ability to troubleshoot, and have a strong work ethic.

RESPONSIBILITIES

• Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.)
• Deliver outstanding service and support to end-users using CRM platform.
• Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms.
• Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction.
• Be the first to evaluate the latest beta features.

QUALIFICATIONS

• Strong passion for PC gaming and hardware
• Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry
• Exceptional communication skills, both written and verbal
• Ability to work under pressure in a fast-paced environment
• Possess strong problem solving and troubleshooting skills
• Unwavering patience and empathy for helping solve customer issues
• Attention to detail and thoroughness
• Ability to methodically test for usability and performance issues
• Knowledgeable in computer hardware and software

COMPENSATION

Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.

USA Pay Range

$19 - $21 USD

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:

GIVE A SHIT - We’re obsessed with doing right by our community internally and externally.

• We care a lot
• We speak up
• We do what we say

LEARN AND GROW - We see our challenges as opportunities. Progress over perfection.

• We are curious and aren’t afraid to try
• We take accountability
• We apply what we learn

WIN TOGETHER - We elevate each other with unique perspectives and mutual respect.

• We are in this together—win or lose
• We lift each other up
• We value every voice

KEEP IT SIMPLE - We remove complications to focus on what’s needed.

• We make it efficient
• We reduce friction
• We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.