Traffic Coordinator

Marks, a brand design and experience agency, seeks a Traffic Coordinator for its Chicago office. This full-time, onsite role is crucial for the smooth resourcing and operational support of the design team. Responsibilities include monitoring project requests, managing deadlines, optimizing resources, and providing project status updates. The coordinator will also handle time/expense entries, purchase client project materials, and manage inventory. This position requires strong organizational, communication, and problem-solving skills, along with computer literacy and 3+ years of direct work experience, reporting to the Director of Operations.

Must Have

• Monitor resourcing requests within project planning system and assign resources.
• Communicate deadlines to key stakeholders in a timely fashion.
• Monitor and adjust work in progress for on-time delivery and resource optimization.
• Provide status updates for all projects in collaboration with project managers and creative directors.
• Attend status meetings with all teams.
• Create and import time and expense entries into company project planning software.
• Responsible for purchasing fonts and stock photography for client projects.
• Manage production material and office sample library inventory.
• Collaborate with the North American Operations Team on special projects.
• Support local employee on-boarding and off-boarding.
• Possess superior organizational skills with proven ability to manage multiple projects.
• Ability to prioritize and perform multiple tasks in time critical situations.
• Possess excellent written and verbal communication skills, including listening skills.
• Must be discreet and able to maintain confidentiality.
• Computer literacy, proficient using Mac OS and Microsoft.
• Minimum 3+ years of direct work experience.
• College or University diploma in Graphics Design or Project Management.

Good to Have

• 1-2 years photography experience.

Perks & Benefits

• Selection of health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses
• Health savings account (based on plan selection)
• Short/long term disability
• 401(k) Savings Plan

Agency Overview

Marks is a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. Fueled by our dual vantage points - embedded partners and future-forward experts - we build brand momentum to move fast, move forward, and move confidently. As a full-service agency, our expertise extends across all facets of the branding spectrum: strategy, innovation, design, adaptation, integrated marketing communications. Together, we are 600+ people across 12 studios and 8 countries.

Marks is part of SGS & Co, a brand impact group built with the agility and inventiveness that enables our clients to thrive. Our sister company, SGS, is an integrated packaging and marketing company. Together, we shift brands to impact.

Position Overview

The Traffic Coordinator position is responsible for the smooth and efficient resourcing of the design team and ongoing operational support within Marks. This role requires both on-site work within our Chicago office and ongoing support for other North American offices. It is essential to possess a professional, cheerful demeanor and service-oriented attitude that helps facilitate a highly functioning work environment. The Traffic Coordinator is required to multi-task and should be helpful, punctual, and reliable. This role is based in the Chicago office (5 days a week) and will report to the Director of Operations.

Working With...

• Operations Managers, Client Service, Creative Designers, Creative Directors, and Traffic Managers across North America

Responsible For...

• Monitor resourcing requests within project planning system, ensuring correct resources are assigned for each request.
• Monitor and communicate with key stakeholders regarding deadlines, in a timely fashion.
• Daily monitoring and adjustment of work in progress to ensure on time delivery and resource optimization throughout the life cycle of the project.
• Status updates for all projects in collaboration with the project managers and creative directors; work with design leads and studio leaders to reschedule projects and reset expectations based on new or changing priorities.
• Attends status meetings with all teams to ensure accounts are running properly
• Creates and imports time and expense entries into company project planning software and trackers as needed.
• Responsible for purchasing fonts and stock photography for client projects
• Management of production material and office sample library inventory, coordinating with project leads for appropriate storage of items and proper/confidential disposal when needed.
• Collaborate with the North American Operations Team when requested and required on special projects
• Local employee on-boarding and off-boarding support
• There are many functions assigned and the role can evolve and grow depending on capabilities

Critical Skills and Behaviors

Communication

• Communicate and collaborate efficiently with all team members
• Possess superior organizational skills with proven ability to manage multiple projects at a time while paying strict attention to details and adhering to best practices and brand guidelines
• Ability to prioritize and perform multiple tasks in time critical situations
• Proactive in resolving issues
• Remain calm and professional while carrying out several tasks at the same time
• Possess excellent written and verbal communication skills, including listening skills
• Must be discreet and able to maintain confidentiality
• Work effectively with all levels within the organization
• Able to manage up and seek assistance when appropriate
• Are self-motivated, resourceful, and detail-oriented
• Succeed while working both independently and in a team environment
• Possess an understanding of the creative process

Collaboration

• We value culture and teamwork over egos—must work well within a team
• We’re a tightly knit group that values and prioritizes agency culture

Independence, resourcefulness, and reliability

• Demonstrates a roll-up-your-sleeves-and-get-it-done attitude
• Proactively seeks solutions to problems and challenges
• Helps create efficiencies and improve processes

Passion and engagement

• Keeps up with trends and seeks opportunities to grow
• You get excited about trying something new and venturing into uncharted waters
• Values and prioritizes agency culture

Prerequisites

• College or University diploma in Graphics Design or Project Management
• Minimum 3+ years of direct work experience
• Computer literacy, proficient using Mac OS and Microsoft
• Physical demands required of this position may include extensive computer and telephone usage
• Works in a professional office environment
• Must be able to lift 25-30 pounds
• Able to stand for long periods
• 1-2 years photography experience preferred

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $39,271 - $49,089 annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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Qualifications

Skills

Behaviors

:

Motivations

:

Education

##### Required

Bachelors or better.

High School or better.

Experience

##### Required

##### 3 years:

Years of direct work experience

Preferred

##### 1-2 years:

Years photography experience

Licenses & Certifications