Transaction Monitoring Analyst

The Transaction Monitoring Analyst at Moniepoint will detect and prevent fraudulent/suspicious transactions, working with fraud prevention and investigation teams. Responsibilities include real-time monitoring of alerts, investigating suspicious patterns, applying risk-based judgment for account actions, drafting STR/SARs, managing account restrictions, engaging stakeholders for information, and documenting investigations. The role requires meeting SLAs, collaborating on system improvements, and staying updated on fraud typologies and regulations.

Must Have

• Monitor and review transaction alerts generated by fraud monitoring systems in real time.
• Investigate suspicious, fraudulent, or unusual transaction patterns across customer accounts.
• Apply risk-based judgement to determine appropriate actions.
• Draft, review, and recommend Suspicious Transaction/Activity Reports (STR/SARs).
• Place and manage account restrictions or liens where fraud or risk is identified.
• Engage customers, relationship managers, internal stakeholders and external financial institutions to obtain required information.
• Document investigations clearly and maintain accurate audit trails.
• Meet defined Service Level Agreements (SLAs) and quality standards for case resolution.
• Collaborate with Fraud, AML, NIP Team and Product teams on investigations and system improvements.
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Stay informed on emerging fraud typologies, regulatory updates, and industry best practices.
• 3-4 years experience in transaction monitoring, compliance, fraud investigation, or fraud examination.
• Proficiency in using fraud detection software and tools.
• Knowledge of local and international AML/CFT regulations.
• Strong understanding of payment transaction trends and account statement analysis.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills.

Good to Have

• Relevant certifications (e.g., CAMS, CFE, DCP).
• Experience in customer service.
• Knowledge of banking or FinTech industry regulations or standards.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

About the role

The Transaction Monitoring Analyst will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts. Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.

*Curious about what makes Moniepoint an incredible place to work?* *Check out posts on how we cultivate a culture of innovation, teamwork, and growth.*

Duties & Responsibilities:

The Transaction Monitoring Analyst will:

• Monitor and review transaction alerts generated by fraud monitoring systems in real time.
• Investigate suspicious, fraudulent, or unusual transaction patterns across customer accounts.
• Apply risk-based judgement to determine appropriate actions, including escalation, restriction, reclassification, or closure of accounts.
• Draft, review, and recommend Suspicious Transaction/Activity Reports (STR/SARs) in line with regulatory requirements.
• Place and manage account restrictions or liens where fraud or risk is identified.
• Engage customers, relationship managers, internal stakeholders and external financial institutions to obtain required information (RFIs).
• Document investigations clearly and maintain accurate audit trails in case management systems.
• Meet defined Service Level Agreements (SLAs) and quality standards for case resolution.
• Collaborate with Fraud, AML, NIP Team and Product teams on investigations and system improvements.
• Participate in quality assurance reviews, audits, and regulatory examinations.
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Stay informed on emerging fraud typologies, regulatory updates, and industry best practices.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, Law, or a related field.
• Knowledge of local and international AML/CFT regulations.
• Relevant certifications (e.g., CAMS, CFE, DCP) are an added advantage.

Experience:

3 - 4 years experience in transaction monitoring, Compliance, fraud investigation or fraud examination, customer service with proficiency in using fraud detection software and tools in Banking, Finance, Insurance or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies:

• Strong understanding of payment transaction trends and account statement analysis.
• An excellent team player, target driven, and highly motivated.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards may be necessary.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical panel interview with Department Leads
• A behavioral and technical interview with a member of the Executive team