Resilience Operation Centre Senior Manager

The Operational Resilience Senior Manager at Experian will lead oversight and assistance to the 1st line of defense (1LoD) to ensure compliance with resiliency policy requirements and drive best practices. This role involves being a subject matter expert in Operational Resilience, leading regional crisis management incidents, supporting 1LoD teams in establishing operational resilience, and participating in continuous process improvements. Core responsibilities include embedding industry-standard resilience disciplines, building insight into regional resilience risk, implementing crisis management incident response, and training crisis management teams.

Must Have

• Lead 1LoD oversight for resiliency policy compliance
• Interpret and maintain compliance to resiliency policy
• Drive best practices for current standards and regulations
• Act as SME for Operational Resilience in NA
• Lead regional crisis management incidents
• Support 1LoD teams in operational resilience
• Respond to major incidents and coordinate Crisis Management Teams
• Improve resiliency processes and adapt to regulations
• Lead regional resilience risk assessments
• Embed industry standard resilience disciplines (tech, cyber, operations)
• Build insight into regional resilience risk for Critical Business Services
• Implement Crisis Management incident response
• Train and exercise Crisis Management teams
• Active role in Global Watchtower process
• Oversee key resilience activities (planning, exercising, audits)
• 5+ years in Resilience disciplines (Business, Operational, Cyber, Tech)
• Project Management skills
• Experience developing/testing business continuity plans
• CBCP, CBCI certification
• Proven success in leading teams and developing colleagues
• Strong stakeholder engagement
• Understand NA Resilience Regulatory Landscape

Perks & Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Operational Resilience Senior Manager will lead on oversight and assistance to 1st line of defence (1LoD), to interpret and maintain compliance to resiliency policy requirements, driving high quality and best practice aligned to current standards and regulatory requirements.

• This hands-on role will support NA and will be a subject matter expert (SME) Operational Resilience. You will report to the Business Resilence Manager.
• You will also be expected to lead on regional crisis management incidents (following the Global Crisis Management Framework).
• Important partners will be NA Exec team Team, Senior Leaders
• Supporting 1LOD teams establish operational resilience to meet our Resilience policy and standards, through advice, monitoring, training and testing.
• Respond to major incidents, following the Crisis Management framework. Be the regional lead to co-ordinate Crisis Management Teams, along with testing and exercising on an ongoing basis. This ensures stakeholders are aware of their roles and responsibilities in a crisis situation.
• Participate in the ongoing improvements to resiliency processes and adapting to regulatory requirements and best practice.
• Lead and support regional resilience risk assessments to understand risk exposure and ensure any corrective action required is taken.

Core Responsibilities:

• Influence, deliver and embed industry standard resilience disciplines and practices (tech, cyber, operations).
• Build insight of regional resilience risk, specifically relating to Critical Business Services in order to drive appropriate management action to optimise service recovery and restoration capability.
• Implement Crisis Management incident response in order to respond appropriately.
• Train and exercise Gold and Silver Crisis Management team across a number of extreme scenarios and develop playbooks and incident response plans. Support Platinum incidents as applicable.
• Play an active role in the Global Watchtower process along with other stakeholders in order to understand the threat landscape and Emerging Resilience Regulation, and deliver all insight requiring action.
• Oversee, plan & schedule to deliver & execute against key resilience activities such as:
• Plan creation / reviews
• Exercising Business Continuity/Crisis Events
• 1LoD consultancy
• Client / Regulatory Audits
• Merger & Acquisition (M&A) activity – due diligence and integration
• Critical Supplier RSQ exceptions

Qualifications

• +5 years experience in Resilience disciplines (Business, Operational, Cyber and Tech)
• Project Management skills and Demonstrated experience developing, maintaining and testing business continuity plans for corporate business required.
• CBCP, CBCI certification
• Demonstrated success in leading teams and developing colleagues and strong stakeholder engagement
• Understanding of the NA Resilience Regulatory Landscape

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

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This is a remote position.