To support its development, EOS France is strengthening its Over-indebtedness Recovery team, specializing in the processing and recovery of over-indebtedness cases. The team manages client files in over-indebtedness procedures with the Banque de France, ensuring the monitoring and proper execution of measures. The Manager will lead a team of about ten advisors, guaranteeing objective achievement, monitoring performance indicators, organizing activities, and providing daily coaching. They will also manage a client portfolio, interacting with clients and partners to ensure compliance with Banque de France measures.

Must Have

• Manage a team of approximately ten advisors.
• Ensure achievement of recovery objectives.
• Monitor and report team performance indicators.
• Organize and plan team activities.
• Provide daily coaching and support to the team.
• Identify and communicate training needs.
• Propose process improvements and optimizations.
• Ensure proper execution of Banque de France measures for client files.
• Interact with client-partners and subcontractors.
• Hold a Bac+2 degree or higher.
• Possess 2-3 years of management experience with a team of ten.
• Demonstrate strong managerial skills and leadership.
• Be capable of fostering continuous improvement within the team.

Perks & Benefits

• Dynamic and stimulating work environment.
• 12 RTT days (Reduced Working Time).
• Restaurant tickets (60% covered by the company).
• Health insurance (60% covered by the company).
• Social and Economic Committee benefits.
• Possibility of mobility across 5 sites.
• Human for Client label (good conduct in client relations).
• Ecovadis silver medal for CSR performance.
• Professional equality index H/F 2025 of 98/100.
• ACPR approved since 2025.

Manager Recouvrement Surendettement H/F

• Full-time
• Professions: Customer Relations
• Sites: Pau/Cité multimédia
• Type of position: Permanent contract (CDI)

Company Description

Joining EOS France means integrating a company with the strength of a large group and the agility of an SME:

• French subsidiary of the international EOS Group, world leader in the sector of debt acquisition and management, present in more than 20 countries (1 billion euros in turnover – + 6000 employees). It is itself owned by the OTTO company (+38,000 people; +15 billion euros in turnover), a specialist in e-commerce – logistics and financial services.
• Ultra dynamic and in very strong growth (turnover up by an average of 25% per year over the last two years),
• Future-oriented which reinvents its businesses and processes every day,
• Human-sized to aim for fulfillment and excellence (600 people in France spread across 5 sites: Paris, Nantes, Pau, Lille, Papeete).

EOS France invests several hundred million euros each year in the repurchase of portfolios of banking debts of all kinds (real estate debts, consumer credit, business loans, overdrafts, etc.). EOS France thus helps creditors to shed their non-performing debts, and helps debtor and borrower clients to find an amicable solution to settle their debts.

EOS France is currently recruiting a Manager for the Over-indebtedness department for its Pau site.

Ready to take on the challenge?

Job Description

To support our development, we are strengthening the Over-indebtedness Recovery team, specialized in the processing and recovery of files in over-indebtedness procedures.

Within the Operations Department, the team manages client files in over-indebtedness procedures with the Banque de France. The team ensures the monitoring and proper execution of the measures set by the Banque de France.

Under the direction of the Activity Manager, the Over-indebtedness Recovery Manager supervises a team of about ten advisors.

Their missions:

Team Management:

• Guarantee the achievement of objectives on processed files
• Compile and monitor performance indicators (team, individual)
• Pilot the organization of the activity (sizing, planning, organization of call campaigns, task monitoring, etc.)
• Monitor real-time indicators on the supervision software: call pick-up rate, collection...
• Produce weekly & monthly activity reports (Meetings, briefs, individual points...)
• Support and animate their team daily (regular coaching, action plan & its follow-up, skill development...)
• Identify and report training needs to the internal training team
• Propose solutions, improvements, and optimizations for their activity
• Be the relay for Company decisions
• Work with the Banque de France teams from other sites
• Work in tandem with the administrative pole manager

Client portfolio management:

• Intervene with clients to ensure the monitoring and proper execution of measures set by the Banque de France.
• Interact with client-partners (COPIL, performance analysis) as well as with our subcontractor

Qualifications

• Degree: Bac+2 or higher
• Experience: 2/3 years of experience required, excluding internships, in management within a team of about ten employees imperatively.
• Salary according to profile: gross fixed salary + attractive collective and individual bonuses
• Permanent contract (CDI)
• Full-time
• Endowed with a solid managerial foundation, you are capable of uniting your teams with a desire for continuous improvement.
• Your taste for the field and for management will allow you to fully thrive
• Desired start: as soon as possible
• Position based in Pau, at the Cité Multimédias

Additional Information

The advantages of joining the EOS France Team:

• A dynamic and stimulating work environment, human-sized
• RTT (12 days)
• Restaurant tickets covered up to 60% by the company,
• Health insurance covered up to 60% by the company,
• Social and Economic Committee,
• The possibility of benefiting from mobility across our 5 sites
• EOS France is Human for Client certified which distinguishes companies in the field of customer relations (respect for a code of good conduct in terms of governance, commercial practices, human capital management, societal commitment and respect for the environment).
• In 2025, EOS France confirmed its Ecovadis silver medal for its CSR performance and thus belongs to the top 15% of evaluated companies.
• EOS France displays a Professional Equality Index H/F 2025 of 98/100.
• Since 2025, EOS France has been approved by the ACPR and contributes through its missions to the stability of the financial system.

If you recognize yourself in this announcement, join our great team ready to welcome you!

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Manager Recouvrement Surendettement H/F

• 13 Rue Faraday 64 000, 64000 Pau, France
• Full-time