US-Operations Lead

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. An Operations Lead drives and maintains operational readiness and excellence for our stores. You support the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards. By engaging and influencing the store team through effective communication, you make sure operational goals are met to create an experience like no other for our customers.

Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence. Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas. Manage preservation work order tasks and supply budget in compliance with Apple standards. Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems. Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards. Energize, inform, and align team members with store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

• You can:
• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Demonstrate a basic understanding of business productivity software, such as Numbers or Excel.