User Community and Official Package Operations

15 Minutes ago • 3 Years +

Job Summary

Job Description

This role involves comprehensive user community and official package operations. Key responsibilities include managing core user communities on platforms like QQ groups and other communities, assisting in creating core gameplay guides and content for official and player-generated content, and building a CRM system for customized player maintenance. The role also focuses on building content ecosystems and planning topics for game communities, enhancing user scale and activity, and organizing creator activities. A significant part of the role is managing official communities like TapTap, being responsible for user acquisition and revenue, and optimizing advertising strategies. Additionally, the role monitors official package data, tracks operational metrics, and provides analysis reports to optimize strategies.
Must have:
  • Manage core user communities (QQ groups, etc.) and assist in producing core gameplay/strategy content.
  • Build and maintain a CRM system for customized player engagement based on game behavior.
  • Develop content ecosystems and plan topics for game communities, enhancing user scale and activity.
  • Organize and execute creator activities, staying sensitive to current trends.
  • Operate official communities like TapTap, responsible for user growth and revenue, and optimize ad strategies.
  • Monitor official package data, track operational metrics, and optimize strategies through analysis reports.
Good to have:
  • Experience in official community operations and advertising on platforms like TapTap.

Job Details

Job Description

1. Complete core user operations for QQ groups/communities, assist in producing core gameplay/strategy-oriented content, serve the dissemination and ecological creation of official/player content, and be linked to core user DAU.

2. Build a CRM system to provide customized maintenance for players based on their different game clustering behaviors.

3. Responsible for the content ecosystem construction and topic planning of game communities, formulate corresponding incentive strategies, and improve the scale and activity of community users.

4. Responsible for completing vertical-related creator activities, time planning, and execution, and remain sensitive to current hot topics and content trends.

5. Focus on operating official communities such as TapTap, be responsible for new TapTap users and revenue results, formulate advertising strategies, and continuously optimize advertising materials.

6. Monitor official package data, track operational data (user growth, retention, paid conversion rate, etc.), regularly produce analysis reports, and optimize strategies.

Job Requirements

1. 3+ years of experience in game community operations; experience in official community operations and advertising on platforms like TapTap is preferred.

2. Familiar with mainstream domestic social media platforms such as Xiaohongshu, TapTap, Bilibili, and Douyin, and able to independently produce corresponding content plans and graphic/video content.

3. Strong ability to control and gain insight into community content and player mentality, with strong player management experience, and a good understanding of players across multiple products/categories.

4. Sensitive to public opinion, able to keenly identify public opinion issues, produce corresponding public opinion and reputation solutions, and implement them.

5. Strong communication skills, proactive, able to actively express opinions, and maintain a good working state.

6. Love and continuously pay attention to the game industry, have high sensitivity, have their own understanding and cognition of game operations, and have in-depth research and thinking on games.

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