User Operations

The user operations role involves developing and executing user segmentation and operations strategies, targeting various user groups with tailored operational plans, such as welfare activities and recall programs. The role includes monitoring user behavior data, analyzing key metrics like user retention, payment, and churn, and proposing optimization suggestions. The position requires coordinating platform resources to empower the long-term operation of game user operations, leveraging lean data analysis to identify business issues and providing objective data support and analysis systems. Furthermore, the role requires continuous research into player community user characteristics, combined with data analysis to identify potential needs and pain points. Collaboration with R&D, marketing, customer service, and other departments is essential to drive product and data-related issue resolution, collectively achieving business goals and reviewing effectiveness.