Verafin – Analyst – Technical Analysis

We are seeking an Analyst to join our Customer Interfaces Team, reporting to the Director of Software Development. This role focuses on optimizing processes for an exceptional customer experience and smooth case management. The ideal candidate is detail-oriented, collaborative, and enjoys problem-solving. Responsibilities include investigating and resolving technical customer cases, ensuring timely software changes, meeting service level targets, cross-team collaboration, and mentoring junior team members. Candidates should possess an understanding of case lifecycles, strong communication skills, and robust analytical and troubleshooting abilities.

Must Have

• Understanding of the life cycle of cases including customer impact and facilitate the direction and priority of customer cases
• Confident, articulate, and professional communication abilities
• Strong ability to analyze and troubleshoot issues

Good to Have

• Experience using Salesforce Reports and dashboards
• Previous experience in Data Integration and/or Development

Perks & Benefits

• Competitive, well-rounded rewards package
• Supports you and your family — inside and outside of work

We’re looking for an Analyst to join our team, reporting to The Director of Software Development (Customer Interfaces Team). In this role, you’ll ensure we have the most effective processes in place to deliver an exceptional customer experience; while continuously establishing a smooth case management/flow.

You’ll fit right in if you’re detail-oriented, love working across teams and time zones, and get energy from tackling challenges.

What You’ll Do

• Investigate and resolve customer cases with technical depth and urgency
• Ensure timely action on software and code changes
• Meet service level targets for enterprise and strategic customers
• Collaborate across teams to improve case flow and customer outcomes
• Mentor junior team members and share insights with stakeholders

What You’ll Bring

• Understanding of the life cycle of cases including customer impact and facilitate the direction and priority of customer cases
• Confident, articulate, and professional communication abilities
• Strong ability to analyze and troubleshoot issues

Nice to Have

• Experience using Salesforce Reports and dashboards
• Previous experience in Data Integration/and or Development

Come as You Are

Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.

Learn more on our Nasdaq Benefits & Rewards Career Page

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This job posting closes on October 29 at 11:59PM Newfoundland time.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (3 days a week in office), providing flexibility and accessibility for qualified candidates

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.