Vice President, Global Customer Experience; Services & Support - Mainframe Software Division

We are seeking a dynamic Vice President of Services and Support to lead global customer success, professional services, and technical support within the software division. This role involves shaping the vision for world-class customer experiences, ensuring maximum value from solutions, and scaling a high-performing services organization. The Vice President will influence strategy, build a global team, and directly impact customer satisfaction, retention, and company growth.

Must Have

• Define and execute the services and support strategy for the software division.
• Manage a global organization spanning customer support, professional services, and customer success.
• Ensure customers achieve measurable value through proactive services and responsive support.
• Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts.
• Work cross-functionally with sales, product, and engineering to align services with customer and business needs.
• Manage P&L for services and support, scaling operations globally while ensuring operational excellence.

Perks & Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence

About the Role

We’re looking for a dynamic Vice President of Services and Support to lead our global customer success, professional services, and technical support functions within the software division. In this role, you’ll shape the vision for how we deliver world-class experiences to customers — ensuring they gain maximum value from our solutions while scaling a high-performing services organization.

This is a chance to influence strategy, build a global team, and make a direct impact on customer satisfaction, retention, and company growth.

What You’ll Do

• Lead with vision: Define and execute the services and support strategy for our software division.
• Inspire teams: Manage a global organization spanning customer support, professional services, and customer success.
• Drive outcomes: Ensure customers achieve measurable value through proactive services and responsive support.
• Innovate: Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts.
• Partner: Work cross-functionally with sales, product, and engineering to align services with customer and business needs.
• Grow the business: Manage P&L for services and support, scaling operations globally while ensuring operational excellence.

What We’re Looking For

• Proven experience leading services, customer success, or support organizations in a SaaS or enterprise software environment.
• A track record of building and scaling global teams while maintaining service excellence.
• Strong executive presence with the ability to engage directly with C-level customers and partners.
• Data-driven leadership — using KPIs and customer metrics to improve outcomes.
• A collaborative, customer-first mindset combined with strong business acumen.

Why Join Us?

• Impact at scale: Shape the customer experience for thousands of users worldwide.
• Leadership visibility: Be a key member of the software division’s executive team.
• Growth opportunity: Lead a fast-growing global services organization in a pivotal role.
• Culture: Join a company that values innovation, collaboration, and customer obsession.

Location & Travel

• Based in [City/Remote Options].
• Some travel required (up to ~30%) to customer sites, team locations, and industry events.

Compensation and Benefits

The annual base salary range for this position is $250,000 - $300,000.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Welcome! Thank you for your interest in Broadcom!

We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.