VP Account Management

6 Months ago • All levels • Account Management

Job Summary

Job Description

GlobalStep seeks a VP Account Management with strong game production background and executive level experience to lead our Account Management team, develop client strategies, and proliferate GlobalStep services for game studios. Proven ability to develop and implement measurement models, drive revenue growth, and transform teams is crucial.
Must have:
  • Account Management
  • Game Production
  • Revenue Growth
  • Business Development
Good to have:
  • Salesforce Training
  • Financial Analysis
  • Industry Trends
  • Customer Issues

Job Details

Department: Sales

GlobalStep partners with the world’s leading game studios and innovative brands, bringing compelling and high impact digital experiences to life, fast and flawless. Our specialized gaming practice has helped leading video game studios launch and support over 3,000 Video Game titles that have generated over $30 billion in game revenue.

Serving leading and disruptive brands since 2006, we use proprietary tools, frameworks, and our deep client experience to provide end-to-end comprehensive suite of services across the product and customer lifecycle. These services include design, development, art, quality assurance, localization, player support and analytics.

With a marquee list of clients, GlobalStep is now looking to maintain its exponential rate of growth, developing account plans and strategies for growth and client satisfaction. This VP will lead our Account Management team by developing both short-term and long-term strategies to achieve current customer revenue growth.

SUMMARY

We are looking for a highly motivated hands-on leader who will engage at the leadership level with our client game studios to understand their games, game economy, strategic objectives and develop and communicate compelling strategies and value propositions to align GlobalStep capabilities to client needs.

The granular objective would be to successfully proliferate, to the extent possible, all GlobalStep services to enable our clients’ success.

The ideal candidate should have a strong game production background at an executive level, and a good understanding of business and business development as it would apply to supporting game development and game studios.

RESPONSIBILITIES

  • Leading and managing the Account Management team to successfully achieve individual, departmental and company performance objectives (revenue growth objectives)
  • Developing and implementing measurement models and diagnostic tools to help identify account management performance indicators, key areas of opportunity and Salesforce training needs.
  • Evaluating and contributing to the design of account growth incentive plans in line with analyses.
  • Business case development and financial analysis in support of key business decisions.
  • Transforming our account management organization from a retention focused function to a growth function 
  • Maintaining and sharing an up-to-date knowledge of industry trends and best practices to be well positioned to best advise the customer
  • Maintaining a comprehensive knowledge of the company’s products and services
  • Acting as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly

REQUIRED SKILLS

  • Leading and managing the Account Management team to successfully achieve individual, departmental and company performance objectives (revenue growth objectives)
  • Developing and implementing measurement models and diagnostic tools to help identify account management performance indicators, key areas of opportunity and Salesforce training needs.
  • Evaluating and contributing to the design of account growth incentive plans in line with analyses.
  • Business case development and financial analysis in support of key business decisions.
  • Transforming our account management organization from a retention focused function to a growth function 
  • Maintaining and sharing an up-to-date knowledge of industry trends and best practices to be well positioned to best advise the customer
  • Maintaining a comprehensive knowledge of the company’s products and services
  • Acting as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly

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About The Company

GlobalStep focuses on the success of its clients’ digital products, applications and platforms through a comprehensive ecosystem of services that span the full product lifecycle. We enable our clients, from Fortune 100 to start-ups, to drive revenue and create high impact digital experiences. Our services include Product Design, Development and Deployment, Digital Assurance, Product Localization, Analytics & Insights, and Customer Support & Monetization.

Our specialized gaming practice helps over 200 game studios across the world deliver amazing, immersive games to their customers across all platforms. We help develop, test and localize games. Our analytics & insights practice enables game development teams around the world to hone the digital experience to resonate with players. Our player support practice enables engagement and monetization.

With service locations and studios in North America, UK, Europe, and Asia, we have a tightly integrated services model across geographies and lines of services, all fully focused on enabling the success of our clients.

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