VP Account Management

Department: Sales

GlobalStep partners with the world’s leading game studios and innovative brands, bringing compelling and high impact digital experiences to life, fast and flawless. Our specialized gaming practice has helped leading video game studios launch and support over 3,000 Video Game titles that have generated over $30 billion in game revenue.

Serving leading and disruptive brands since 2006, we use proprietary tools, frameworks, and our deep client experience to provide end-to-end comprehensive suite of services across the product and customer lifecycle. These services include design, development, art, quality assurance, localization, player support and analytics.

With a marquee list of clients, GlobalStep is now looking to maintain its exponential rate of growth, developing account plans and strategies for growth and client satisfaction. This VP will lead our Account Management team by developing both short-term and long-term strategies to achieve current customer revenue growth.

SUMMARY

We are looking for a highly motivated hands-on leader who will engage at the leadership level with our client game studios to understand their games, game economy, strategic objectives and develop and communicate compelling strategies and value propositions to align GlobalStep capabilities to client needs.

The granular objective would be to successfully proliferate, to the extent possible, all GlobalStep services to enable our clients’ success.

The ideal candidate should have a strong game production background at an executive level, and a good understanding of business and business development as it would apply to supporting game development and game studios.

RESPONSIBILITIES

• Leading and managing the Account Management team to successfully achieve individual, departmental and company performance objectives (revenue growth objectives)
• Developing and implementing measurement models and diagnostic tools to help identify account management performance indicators, key areas of opportunity and Salesforce training needs.
• Evaluating and contributing to the design of account growth incentive plans in line with analyses.
• Business case development and financial analysis in support of key business decisions.
• Transforming our account management organization from a retention focused function to a growth function 
• Maintaining and sharing an up-to-date knowledge of industry trends and best practices to be well positioned to best advise the customer
• Maintaining a comprehensive knowledge of the company’s products and services
• Acting as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly

REQUIRED SKILLS

• Leading and managing the Account Management team to successfully achieve individual, departmental and company performance objectives (revenue growth objectives)
• Developing and implementing measurement models and diagnostic tools to help identify account management performance indicators, key areas of opportunity and Salesforce training needs.
• Evaluating and contributing to the design of account growth incentive plans in line with analyses.
• Business case development and financial analysis in support of key business decisions.
• Transforming our account management organization from a retention focused function to a growth function 
• Maintaining and sharing an up-to-date knowledge of industry trends and best practices to be well positioned to best advise the customer
• Maintaining a comprehensive knowledge of the company’s products and services
• Acting as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly