Senior Player Support Executive

Position Types: Senior Player Support Executive

Position Locations: India Pune

City: Pune

Experience: 1-2 years

Who We Are

Provides creative and technical outsourced solutions to the video games industry. Our services span the entire development lifecycle and include Game Design, Art, Engineering, Quality Assurance, Localization, Localization Quality Assurance, and Player Engagement. With 19 years’ experience in the games industry, our 2,500+ employees operate in 30 countries and eight fully integrated, ISO-certified studios across the Americas, Europe, and Asia. Our clients include all major platform owners, top AAA studios, and hundreds of large and mid-size developers.

Job Summary

The Player Support Executive will work in tandem with different operations teams (community, development, and marketing teams) to understand the needs of the game’s userbase. Bring them to the client’s attention to deliver a world-class player experience

Key Responsibilities

1. Being the voice of our players within our fast-growing Player Support Team.

2. Working creatively across multiple projects and platforms at the same time.

3. Staying on track with game updates, implementing procedures to support players about upcoming topics when needed.

4. Your day-to-day work consists of communicating with players and solving their problems, questions regarding game details/accounts, and providing excellent customer service.

5. You will also deliver feedback and bugs reported by players to our game teams and support them to provide solutions.

6. You will work closely with our internal teams to stay up to date on new and upcoming features

Key Requirements:

1. Experience in Email Support / Chat Support is mandatory.

2. Passionate about Video Games.

3. Fair understanding and experience around playing mobile games.

4. Good English written and verbal communication skills.

5. Exposure to Community Management.

6. Computer literate (Proficiency in Microsoft applications, CRM tools, etc.).

7. Knowledge about mobile devices (Android, iOS).

What We Offer

• Competitive salary and benefits package.
• A rare opportunity to help build and shape a brand-new team
• A professional, fun, and supportive work environment

Is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.