Warranty Service Operations Specialist

The Warranty Service Ops role is responsible for providing a high quality customer experience to all Western Digital customer. 
Essential Duties and Responsibilities Warranty Service Operation
Oversee operations of multiple outsourced Service Operations providers and internal organization.
Resolve daily service operations related issues.
Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions.
Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions. 
Manages commitment methodologies and processes across product groups. Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.Administers company policies, including yearly performance review, that directly affect subordinate employees.Manage claims for lost or damaged materials and help resolve suppliers parts claim.