WHOOP Labs Study Coordinator (Temporary)

WHOOP is seeking a WHOOP Labs Study Coordinator to join their research and hardware validation team. This role involves executing data collections for various research studies, validating next-gen features, and supporting algorithm training and design testing. The coordinator will work collaboratively to ensure data integrity, manage equipment, and create a supportive environment for participants, contributing to the development of a leading wearables experience.

Must Have

• Work collaboratively with other research coordinators to execute testing protocols.
• Provide coaching and guidance to participants during exercise protocols.
• Create a supportive and welcome environment for participants.
• Manage the use and upkeep of data collection equipment and prototype devices.
• Report research progress regularly and highlight data quality issues or other bugs.
• Own daily lab management tasks such as laundry, equipment cleaning, and material organization.
• Serve as an ambassador for the WHOOP Labs and WHOOP brand.
• Bachelor's Degree in human physiology, biomedical engineering, exercise physiology, or similar.
• Strong technological background and working knowledge of data management systems including the Google Suite.
• Strong interpersonal communication skills.
• Strong attention to detail.
• Professional, timely, organized.
• Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days each week.

Good to Have

• Prior experience in customer service or other public-facing roles.

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP. Our work focuses on conducting human trials to validate next-gen features and technology.

As a WHOOP Labs Study Coordinator, you will join the WHOOP Labs team to execute data collections for a range of research studies for algorithm training and design testing. Your efforts will support the organization as we continue to develop a best in class experience and lead the wearables industry.

Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days each week.

Responsibilities:

• Work collaboratively with other research coordinators to execute testing protocols
• Provide coaching and guidance to participants during exercise protocols, balancing data integrity, research best practices, and participant experience
• Create a supportive and welcome environment for participants engaging in a range of research tasks, from exercises to device interactions
• Manage the use and upkeep of data collection equipment and prototype devices
• Report research progress regularly and highlight data quality issues or other bugs to relevant technical teams
• Own daily lab management tasks required for data collections to be possible, such as laundry, equipment cleaning, and material organization
• Serve as an ambassador for the WHOOP Labs and WHOOP brand

Qualifications:

• Bachelor's Degree in human physiology, biomedical engineering, exercise physiology, or similar
• Strong technological background and working knowledge of data management systems including the Google Suite
• Strong interpersonal communication skills with a savvy for working as part of a highly collaborative, fast-paced team
• Prior experience in customer service or other public-facing roles a plus
• Strong attention to detail
• Professional, timely, organized
• Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days each week.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.