Workday Consultant Junior

Job Responsibilities:

1. Case Handling: Manage and resolve cases & tasks through ServiceNow (Engage@Nissan)

2. Workday Transaction Processing: Process high-volume & high-risk transactions in Workday requested through cases/tasks, such as hires, employee movements, data changes, etc. ensuring accuracy and compliance.

3. Knowledge Management: Maintain and update knowledge base articles in ServiceNow (Engage@Nissan).

4. Customer Service: Provide exceptional service and support to people leaders, stakeholders and HRBPs, ensuring their needs are met efficiently.

5. Collaboration: Partner with COEs & HR Business Partners to address and resolve escalations.

Minimum Qualifications:

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

• Experience with ServiceNow and Workday: Proficiency in handling cases through ServiceNow and processing transactions in Workday.
• Customer Service Skills: Strong customer service skills to effectively interact with people leaders and HRBPs.
• High-Volume Transaction Handling: Ability to work under pressure with high volume and high-risk transactions, such as hires.
• Problem-Solving Skills: Strong analytical and problem-solving skills to address and resolve issues efficiently (autonomously).
• Attention to Detail: Excellent attention to detail to ensure accuracy & quality in case handling and transaction processing.
• Communication Skills: Effective verbal and written communication skills to provide clear and concise information to stakeholders.
• Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Team Player: Ability to work well within a team and contribute to team success.
• Critical Thinking: Strong critical thinking skills to evaluate resources, solve issues & improve processes.

Language:

• Advanced Fluency in English and Spanish required.
• Portuguese is desired.

Experience:

• Previous HCM management in Workday (or a similar system) experience preferred.
• Previous experience with ServiceNow (or a similar system) experience preferred.
• Experience in Global shared services environment is desired.

Education:

Bachelor’s degree in administration, HR or related field.