Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

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As a Content Workflow Administrator at Likewize, you will manage workflow tickets within JIRA, ensuring accurate allocation and prioritization. Responsibilities include triaging new tickets, allocating them to the correct teams, and maintaining ticket statuses. The role requires close collaboration with the Content Planner and internal teams to drive ticket resolution and efficient workflows. You will be responsible for ticket management, including allocation, categorization, and status maintenance, while also collaborating with teams to resolve issues and meet deadlines. Continuous improvement is key, identifying trends and proposing solutions for process optimization. The role requires strong organizational skills, attention to detail, and communication skills.

JDE Functional Consultant

Job Description:Content Workflow Administrator Location: Bristol Salary: £23,907Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.What makes us special?<ul><li>We offer the most comprehensive protection against any kind of technological disruption.</li><li>Lost, stolen, damaged or complicated - we have the solution.</li><li>We serve one billion customers worldwide for the biggest brands, telcos and banks.</li><li>We solve 250 million technology problems a year in over 30 countries.</li><li>We work with global giants in the technology industry</li><li>At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.</li></ul>About the role:Are you looking for an exciting career in the tech support industry? Do you have exceptional organisational skills and a keen eye for detail? Are you ready to take ownership of managing workflow tickets to ensure smooth and efficient processes across teams?We are seeking a proactive and detail-oriented Workflow Administrator to join our team.This role focuses on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, you’ll play a key role in driving ticket resolution and keeping workflows moving efficiently.Ticket Management and Allocation<ul><li>Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included.</li><li>Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities.</li><li>Collaborate with the Content Planner to allocate tickets in line with roadmap priorities and requirements.</li></ul>Workflow Administration<ul><li>Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA.</li><li>Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles.</li><li>Monitor and track ticket progress, ensuring deadlines and commitments are met.</li></ul>Collaboration and Communication<ul><li>Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed.</li><li>Work closely with internal teams to clarify ticket requirements and resolve ambiguities.</li><li>Escalate issues or delays to relevant stakeholders to ensure timely resolution.</li><li>Respect the value of information by following Likewize’s data protection / information security policies and procedures</li></ul>Role and Responsibility:Ownership<ul><li>Take responsibility for the smooth administration of workflow tickets in JIRA.</li><li>Maintain high standards of accuracy and completeness in ticket management.</li></ul>Collaboration<ul><li>Coordinate with internal teams, the Content Planner, and stakeholders to ensure tickets are prioritised and resolved efficiently.</li><li>Communicate ticket status updates and blockers to relevant parties.</li></ul>Continuous Improvement<ul><li>Identify trends or recurring issues in ticket workflows and propose solutions for process optimisation.</li><li>Ensure the workflow management process evolves to meet the needs of the business and stakeholders.</li></ul>Key Skills and Qualifications:Experience<ul><li>Familiarity with workflow management tools, particularly JIRA.</li><li>Experience in workflow or process administration roles is advantageous.</li><li>Exposure to task allocation and tracking in a fast-paced environment.</li></ul>Knowledge and Skills<ul><li>Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.</li><li>Excellent attention to detail, ensuring tickets are accurately triaged and maintained.</li><li>Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.</li></ul>Personal Attributes<ul><li>Proactive and solution-oriented, with a focus on removing blockers and driving progress.</li><li>Detail-oriented and thorough, ensuring workflows run smoothly and efficiently.</li><li>Self-motivated and reliable, with a commitment to completing tasks to a high standard.</li><li>Flexible and adaptable, able to respond to changing priorities and business needs.</li></ul> &nbsp;What do we offer? At Likewize, we care about you and your progression. We offer:<ul><li>Up to 25 Days annual leave excluding bank holidays</li><li>A competitive salary and benefits package</li><li>A supportive and collaborative culture</li><li>A fun and dynamic work environment</li><li>A range of learning and development opportunities</li><li>Health Cash Plan, covering Dental, Optical, Prescriptions, Health &amp; Wellbeing, Maternity Antenatal appointments &amp; adoption</li><li>Access to a GP at any time, with prescriptions delivered to your home or work</li><li>Enhanced Maternity, Paternity &amp; Adoption</li><li>My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases</li><li>A fully paid Employee Assistance Programme</li><li>Free onsite car parking</li><li>Employee Discounts</li><li>Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave</li></ul>Ensure Fairness &amp; Embrace Differences We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.

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As an Account Executive, Majors at Zscaler, you will build relationships with internal and customer stakeholders, including C-suite decision-makers. You will create a long-term account strategy aligned with customer goals, collaborate with teams to meet customer needs, and be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals. The job involves full-cycle sales experience within the software or security industry. Zscaler is looking for someone who can drive a secure, cloud-enabled digital future and further cement their position as the world leader in cloud security.

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<div>About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.&nbsp;</div><div>The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We're looking for an Account Executive, Majors to join our team. Reporting to the Regional Director, you will: <ul> <li>Build relationships with important internal and customer stakeholders, including c-suite decision-makers</li> <li>Create a long-term account strategy aligned with customer goals</li> <li>Collaborate with our teams to meet customer needs and contribute to account planning</li> <li>Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals</li> </ul> What We're Looking for (Minimum Qualifications) <ul> <li>10+ years of full-cycle sales experience within software or security industry</li> <li>Bachelor's degree or equivalent experience</li> <li>Progressive selling experience engaging with accounts and selling at C-Level</li> </ul> What Will Make You Stand Out (Preferred Qualifications) <ul> <li>You have established relationships with current and prospective customers</li> <li>Proficiency in strategic sales planning with experience closing net new logos</li> <li>Experience meeting or achieving sales targets and using channel partnerships and willingness to travel up to 50%</li> </ul> &nbsp;#LI-Remote #LI-WF1</div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</div></div>Base Pay Range$131,250 - $187,500 USD</div></div><div>At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> </div> By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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