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Peak - 20 Jobs

Product Specialist, Games (New Grad)

Peak

Worldwide (On-Site)

1 Month ago

Software Engineer, Games (New Grad)

Peak

Worldwide (On-Site)

1 Month ago

Player Support Specialist

Peak

Worldwide (On-site)

1 Day ago • All levels

About the job

✦ AI Job Summary

Must have: Player Support, Game Knowledge, Problem Solving, Communication Skills

Good to have: Community Management, Data Analysis, Issue Investigation, Trend Identification

Description

As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way.

If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!

Here’s what you’ll do

Collect and process incoming player tickets and respond to their needs
Identify opportunities to improve player support standards
Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
Actively play our games and have expert level knowledge about them
Find and investigate issues, patterns, and trends in player requests
Analyze and report player behaviors and metrics to product teams regularly based on community feedback
Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams