Account Management Operations Associate

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Account Management Operations Associate, you’ll help manage and improve the workflows, tools, and processes that enforce account-level restrictions. You’ll play a key role in ensuring these customer account restrictions are applied accurately, transparently, and with minimal disruption—balancing risk posture, regulatory compliance, and a seamless user experience. This role sits at the core of our business and offers high visibility, cross-functional collaboration, and the opportunity to shape long-term strategy through a commercial lens. It’s an ideal opportunity for a motivated individual looking to grow into more senior roles across operations, product, or risk.

What you’ll do as an Account Management Operations Associate

• Support initiatives related to account access and controls through a core business and revenue lens, balancing risk posture with customer experience and regulatory impact.
• Develop subject matter expertise on restriction processes, providing guidance to customer-facing teams.
• Work cross-functionally to monitor, triage, and drive resolution for tooling or process issues, partnering with Product, Engineering, and Risk.
• Enhance customer messaging to provide a streamlined experience for customers to regain access to their account.
• Refine customer journeys to drive revenue and reduce operational costs, accomplished through product and workflow improvements.
• Collaborate cross-functionally to document and implement scalable improvements to restrictions logic and execution.
• Support go-to-market planning for new features, including third-party integrations, training materials, and policy alignment.
• Monitor operational data to identify trends, propose solutions, and track KPIs tied to efficiency and experience.

What you’ll bring

• At least 1 year of experience in operations, customer experience, risk, compliance, or a related field. Experience in the online gaming, fintech, or regulated tech industry is a plus.
• Proficiency with data visualization tools such as Snowflake, SQL, or Tableau and CRM platforms is a plus Braze is a plus.
• Strong communication and problem-solving skills with the ability to stay organized and work independently in a fast-paced environment.
• Understanding of account management workflows and customer authentication.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.