Agent, Shipper Support

3 Months ago • All levels • Logistics • Undisclosed

About the job

4 skills required for this role

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microsoft-office

data-structures

salesforce

communication

Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Manage the ticket queue in Salesforce (emails)
Handle ad hoc requests over the phone or messaging system
Answer all shipper requests until resolution is achieved
Handle inbound calls and requests
Handle SNS chats and requests
Learn new processes and handle new processes accordingly
Attending to Singapore Shippers

Abilities & Skill Sets Required

Able to handle large volumes of tickets, calls, and internal messages
Capable of handling several tasks simultaneously
Patient & able to work in a high-stress environment
Pleasant voice, able to turn a negative situation into a positive one
Fast learner, with the ability to learn on the go
Minimum understanding of customer service in any field, however, Logistics would be a plus
Works well in a team environment as well as self-motivated to accomplish tasks on their own
Socialize well within the team or even the rest of the company to achieve common goals of the team

Requirements

Language proficiency in English
Mature mindset
Excellent communication and interpersonal skills
Proficient in Google Suite and WPS Office (Microsoft Office alternative)
Customer Service OR Call Center experience is preferred
A minimum of 1-year working experience is preferable, as this is a Tier 2 position
Able to work in a team effectively

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