AR Specialist II - AMR/EMEA (Hybrid)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

The AR Specialist is responsible for managing the end-to-end accounts receivable process to ensure timely and accurate billing, collections, and customer account maintenance. This role plays a critical part in reducing past-due receivables, resolving discrepancies, and supporting compliance and audit requirements. The position also supports cross region operations including handling invoice submissions and ensuring adherence to company policies and local regulations.

*This person must reside in Sao Paulo and commute 2 days/week to our corporate LATAM HQ. Please submit resume/CV in English.*

Key Responsibilities:

Invoice and Billing Management

• Upload and reconcile bank statements to ensure accurate cash application.
• Perform billing reconciliation to validate invoice accuracy.
• Create manual invoices as needed for non-standard transactions.
• Submit invoices through the Pagero portal, ensuring correct formatting and successful transmission to customer systems.
• Monitor and resolve any errors or rejections in Pagero, coordinating with internal teams and the vendor as necessary.
• Maintain accurate billing information to ensure timely invoice delivery.

Collections and Receivables

• Reduce past-due receivables by proactively contacting customers with outstanding balances.
• Reconcile customer accounts, collaborating with the Cash Application team to match credits and payments to invoices.
• Partner with internal teams (Sales, Customer Care, Tax, Logistics) and customers to resolve transaction discrepancies.
• Initiate credit/rebill transactions to correct billing errors.
• Prepare and distribute customer statements and dunning letters.

Customer Account Maintenance

• Process customer refund requests in compliance with company policies.
• Handle customer change requests and update account details.
• Manage output changes related to invoicing and statements.
• Monitor and manage the AR inbox, ensuring timely responses to inquiries.

Held Order Administration

• Review and release customer orders placed on hold by the system.
• Collaborate with Credit, Sales, and Customer Care teams to resolve issues preventing order release.

Compliance and Audit Support

• Gather and provide documentation for internal and external audits.
• Ensure compliance with SOX controls and company policies.

Other Duties

• Participate in special projects and process improvement initiatives as assigned.

Knowledge, Skills, and Abilities:

• Typically requires a minimum of 4-6 years of B2B accounts receivable experience, preferably with government, universities, pharmaceutical companies, hospitals, or laboratories.
• Strong understanding of AR processes, including collections, billing, and cash application.
• Experience with e-invoicing platforms, preferably Pagero, and knowledge of electronic invoice submission requirements.
• SAP experience preferred; familiarity with GetPaid is a plus.
• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP).
• Excellent attention to detail and accuracy in work.
• Strong written and verbal communication skills with a customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Tenacity and problem-solving skills to resolve complex issues.

#LI-HYBRID

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.